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Family Support Worker I - Bilingual (Eng/Spa)

Bartow, FL

Order: 77597
Direct Hire


(Healthy Families)


Pay: $13.20/Hour


Shift: 8:00 AM - 5:00 PM, Monday - Friday (days & hours can vary) (40 Hours/Week)




BARTOW: 2135 Marshall Edwards Drive Bartow , FL 33830


LAKELAND: 930 E Parker St, Lakeland, FL 33801


WINTER HAVEN: 3425 Lake Alfred Rd,Winter Haven, FL 33881


Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below:





Under the direct supervision of the Family Support Supervisor, is responsible for optimizing the home environment for the physical and mental well-being of children who are at risk of being abused/neglected, and their families.





Assists in strengthening the parent-child relationship through improving parenting skills and meeting dependency needs of parents. Works with individual participants and groups. Establishes a trusting relationship with at risk families by initiating and maintaining appropriate participant contact. Establishes a family support plan with goals, objectives, and activities with the supervisor, and follows through with implementation. Assists parents in making and attending appointments for doctors, social service agencies, etc. Acts as a liaison between families and other community agencies. Familiarizes self with community resources appropriate to needs of the families. Meets with supervisor on a weekly basis to evaluate participant status. Attends regular staff meetings, case conferences, in-service training, and other meetings as required. Documents home visit observations and activities in a consistent and timely manner. Demonstrates ability to work as part of a team as well as independently. Consistently follows County and Healthy Families Polk and Healthy Families Florida policies and procedures. Performs related duties as required.





Evidence of knowledge and ability to use proper channels of communications. Demonstrated ability to accept individual differences. Demonstrates motivation and ability to learn and apply basic counseling skills. Demonstrates a motivation to familiarize self with parent-child interaction and child development materials, and the dynamics of child abuse and neglect. Ability to use good judgment and make independent decisions with clear and professional boundaries. Ability to learn and follow department policies and procedures. Ability to follow proper universal precautions and infections control techniques per policy. Responsible for maintaining a professional and safe department and work area in line with established Safety Policies and the image desired for the organization. Maintains and demonstrates current knowledge and operational techniques on all pieces of equipment utilized by this position. Ability to use curriculum, developmental, and assessment tools.


Ability to become familiar with community resources and utilize such resources to meet participant needs. Ability to satisfactorily implement case plan. Responsible for attending required meetings, required in-services, conferences, etc.

Must possess good interpersonal skills. Must have the ability to relate to participants in a non-judgmental manner while maintaining cultural sensitivity. Ability to display a positive guest relations attitude. Ability to deal tactfully with participants, co-workers, community agencies and the general public. Ability to work harmoniously within Healthy Families Polk, with professional and non-professional employees within and outside the organization. Ability to work well as part of a team and be able to function independently when needed. Ability to read, write, and understand the English language. Ability to provide transportation for a participant as appropriate.

May be required to lift, move, and/or maneuver equipment and supplies not to exceed forty-five (45) pounds. Must possess sight/hearing senses. May be exposed to safety hazards, contaminations, and infectious diseases including HIV and Hepatitis virus.





Strong written and verbal communication skills in both English and Spanish.

Graduate of an accredited high school or possess an acceptable equivalency diploma and have some experience working with infants or young children.

Must possess a valid driver’s license and be able to secure a valid Florida driver’s license at the time of employment. Must have the ability to provide transportation for self on a daily basis to complete scheduled home visits with participants. Must provide proof of valid insurance with the minimum coverage required by Florida law.

A comparable amount of related training and experience may be substituted for the minimum qualifications.

At least one (1) year experience working with or providing services to children and families.

At least one (1) year experience working with the culturally diverse populations present among the site’s target population (economically disadvantaged, minorities, etc.).

At least one (1) year demonstrated knowledge of infant and child development (through babysitting, childcare, and/or classroom work).

At least 1 year experience in a job or environment requiring openness to reflective practice (i.e. has capacity for introspection, communicates awareness of self in relation to others, recognizes value of supervision, etc.).





Applicant is required to complete a Level 2 background screening (FBI Check) prior to employment. Applicant must also sign the Healthy Families Florida Standards of Confidentiality and Information Sharing Form, The Department of Children and Families Security Agreement and the Affidavit of Good Moral Character form prior to employment.


Must be willing and able to work a flexible schedule to accommodate the needs of program participants. Must have a home telephone at the time of employment as employee is subject to call.


Any Healthy Families staff personally involved in a Department of Children and Families investigation is required to notify their direct supervisor. Due to the nature of the work done by Healthy Families, this type of incident and/or failure to report such an incident may put the program in a position of public disrepute and therefore result in disciplinary action for the employee.


The Healthy Families Division is responsible for assisting in the Emergency Management Operations for Polk County in the event of an emergency such as a hurricane. The Healthy Families Division staff may be called upon to staff special needs shelters or assist with arranging transportation for participants.




This position may be required to report for work when a declaration of emergency has been declared in Polk County.

2135 Marshall Edwards Dr., Bartow, FL 33830, United States of America