Customer Service Field Representative

Order Type : Temp to Permanent

Customer Service & Water Meter Technician Location: Palmetto, FL Full-Time | Monday–Friday | Benefits Eligible Pay: $16.80/hr About the Job This role is hands-on and customer-facing — you’ll perform meter readings, install and repair water meters, respond to customer questions, and help keep our water systems running smoothly. What You’ll Do Read, track, and record water consumption and report unusual changes (leaks, damages, high/low usage) Meet with customers to provide education about water usage and address questions (bilingual skills preferred) Install, clean, and repair water meters Respond to service orders, including disconnections and reconnections Perform preventative maintenance: cleaning, digging, lifting, spraying, and light equipment operation Assist with route analysis and department improvements Serve as backup at the front desk: scheduling, answering calls, assisting customers, creating reports What We’re Looking For High school diploma or GED required 2+ years of experience in customer service (preferably in water conservation, landscaping, utilities, or related field) Strong communication skills and ability to work with customers and internal teams Ability to use computers, tablets, Microsoft Word, Excel (AMR software experience a plus) Bilingual preferred Some knowledge of plumbing repair (or willingness to learn) Requirements Valid driver’s license Ability to obtain Backflow Testing Certification within one year