Naples, FL
Front Desk Specialist – Luxury Condominium Community
Naples, FL | Part-Time
Pay: $20.00 – $25.00 per hour (based on experience)
Schedule: Full-time, onsite, day shifts, weekend shifts
About the Role
As a Front Desk Specialist, you’ll be the first point of contact for residents, guests, vendors, and service providers. This role combines hospitality and administrative support to create a welcoming, professional, and secure environment. You’ll coordinate guest access, package deliveries, concierge services, and assist with daily operations while delivering outstanding customer service.
What You’ll Do
Greet residents, guests, and vendors with a warm, professional approach
Answer calls, respond to inquiries, and provide information on community amenities and policies
Manage guest check-ins, amenity reservations, and concierge services
Verify and monitor vendor/contractor entry in compliance with access policies
Notify residents of deliveries, visitors, and appointments
Support management with resident communications, event postings, and service requests
Assist with mail, deliveries, and package distribution
Provide concierge-level services (e.g., scheduling vendors, event coordination, resident support)
Maintain accurate records and incident reports
Uphold safety, confidentiality, and community rules
What We’re Looking For
High school diploma or equivalent (Associate’s or hospitality training preferred)
2+ years of customer service, concierge, or front desk experience (hospitality/resort setting a plus)
Strong communication and organizational skills with the ability to multitask
Proficiency in Microsoft Office; BuildingLink experience a plus
Professional appearance, positive attitude, and commitment to excellent service
Ability to stay calm and professional in a fast-paced environment
Knowledge of condo/HOA operations a plus
Why Join Us
Competitive pay: $20–$25 per hour
Work in a premier luxury community in the heart of Naples
Be part of a professional, resident-focused team
Opportunities to grow your hospitality and administrative skills
Enjoy a collaborative and welcoming work environment