Accela Program Support – Part-Time

Accela Program Support – Part-Time
30 hours/week | One-year assignment
Schedule: Monday–Friday between 8 a.m. and 5 p.m. (schedule TBD)
Pay rate: $50.00/hr.

Job Summary

We’re looking for a detail-oriented professional to support ongoing administrative and quality assurance efforts for the County’s Land Information Management System (Accela). This part-time role is responsible for maintaining system benchmarks, performing QA testing, supporting end users, and helping ensure Accela runs smoothly across permitting, inspection, and enforcement workflows.

What You’ll Do

Administrative & QA Support

• Maintain and track key Accela benchmarks and performance data
• Conduct routine quality assurance testing to ensure accurate system function
• Log and document test results, issues, and user-reported problems
• Monitor system performance and identify discrepancies for resolution

Documentation & Process Support

• Document business processes, test cases, checklists, and system changes
• Collect and organize user feedback for analysis and implementation
• Help refine workflows to improve efficiency and accuracy

System & User Coordination

• Provide administrative support for system updates and enhancements
• Assist with troubleshooting user issues and escalating as needed
• Collaborate with the Program Administrator and technical teams to implement improvements
• Help ensure data integrity across system modules

Communication & Collaboration

• Act as a point of contact between staff and IT for system-related needs
• Participate in status meetings and contribute to cross-department coordination
• Communicate clearly with both technical and non-technical users

Minimum Qualifications

Education

• Bachelor’s degree in a related field preferred but not required

Experience

• Experience with administrative systems, quality assurance, or data tracking
• Familiarity with Accela or similar permitting/land management systems
• Experience in a government or regulatory environment is a plus

Skills & Abilities

• Strong attention to detail and organizational skills
• Comfortable conducting structured testing and maintaining documentation
• Effective written and verbal communication
• Ability to manage multiple tasks independently in a deadline-driven environment
• Proficient with web-based platforms and office productivity tools