Cape Coral, FL
Team Leader, Owner Relations – Vacation Rental Management
Location: Cape Coral, FL
Type: Direct Hire | Salary: $80,000/year
About the Role
We’re seeking a dynamic and experienced Owner Relations Team Leader to oversee and support a team dedicated to providing outstanding service to our vacation rental homeowners. This role combines team leadership, relationship management, and operational oversight to ensure homeowners feel confident, informed, and valued.
Key Responsibilities
Team Leadership & Development
Lead, mentor, and support a high-performing Owner Relations team
Provide coaching, training, and regular performance feedback
Oversee workload distribution and onboarding of new team members
Owner Relationship Management
Guide consistent, professional communication with property owners
Serve as the primary escalation point for complex issues
Foster strong, long-term relationships through proactive support
Operational Oversight
Ensure accuracy and quality of owner communications and updates
Monitor team compliance with service standards and procedures
Collaborate across departments to improve owner and guest experience
Performance & Problem Solving
Track team performance and owner satisfaction metrics
Identify root causes and implement long-term solutions
Lead team meetings and contribute to departmental goals and strategy
Qualifications
Experience in hospitality required (hotel or vacation rental preferred)
Proven leadership or supervisory experience
Excellent communication and relationship-building skills
Strong organization, decision-making, and multitasking abilities
Proficiency in Microsoft Word and Excel
Comfortable in a fast-paced, service-focused environment