Muncie, IN
Job Summary: Develops systems and documentation for specific programs that ensure that products and services provided meet all contractual and program quality requirements. Essential Functions and Basic Duties:
1. Reviews the program quality performance to provide analysis and obtains corrective actions where necessary.
2. Provides interface and support to customer quality concerns to facilitate responsiveness to customers.
3. Provides technical and advisory support to the prototype area to ensure the development of products in a manner that produces a quality system and documentation which will provide adherence to customer requirements.
4. Dispositions discrepant material in a manner that ensures product quality and adherence to program requirements.
5. Performs program-specific tasks as required (e.g., customer-required First Article Inspection, Qualification Test Failure Analysis, etc.) to ensure compliance to individual requirements.
6. Reviews all design drawings and changes, operation sheets, process procedures, test procedures, procurement documents, and quality manuals, and inspection analyses to ensure that the divisions’ and customers quality requirements are met on assigned products, programs, areas, and functions.
7. Provides support to his or her assigned operation group including visual aids and inspection analyses and includes a key role serving as “referee” in making “accept” or “reject” decisions.
8. Provides support to the Design Engineering group on engineering hardware, to the Customer Service Department on the analysis of hardware returned from the field, and to the Purchasing group for procurements.
9. Reviews quality trends based on quality data system information and interaction with inspectors and production personnel, and participates in generation and implementation of defect-reduction programs for his or her assigned product or program.
10. Assists in identifying the root causes of the problem and instituting corrective action such as changes to operation sheets, generation of Engineering Change Requests, installation of fixtures, changes in workstations, changes to inspection analyses and changes to process procedures.
11. Evaluates discrepant hardware in accordance with quality requirements, and determines its disposition or referral to the Purchasing Department.
12. Interacts with representatives from a variety of functional groups, including design engineering, manufacturing engineering, purchasing, and all production and inspection personnel in the assigned product or program area, as well as within the Product assurance Department.
13. Provides recommendations to improve procedures that apply to quality and other functions, such as configuration management and operations functions.
14. Reviews quality trends to prevent or reduce defects, determine problem causes, and initiate actions to correct them, convincing others of the validity of potential solutions.