Service Coordinator - Direct Hire

AppleTree Staffing is looking for a Service Coordinator for our client on the northwest side of Indianapolis! This is a full-time Direct Hire position.

This company is a family-owned business established in 1930. They are well respected in the home improvement industry and provide an extensive portfolio of products to meet customer needs. They are always looking for dedicated employees ready to contribute and be part of a collaborative and fulfilling working environment.

Summary of Service Coordinator Position

The Service Coordinator position works directly with customers seeking maintenance and warranty service for their existing company products. There are daily interactions with homeowners, builders, sales reps, service technicians, and the factory to help solve problems. As one of the top service branches in the country, our small team works hard to provide the best experience we can for our internal and external customers. We need an individual who is diligent in their work and can maintain great focus while taking care of the task at hand. They must have the ability to organize competing demands. This is a fast-paced environment working within a dedicated team.

What They Offer:

• Competitive hourly pay rate based on experience

• Solid benefits package - Medical, Dental, Vision, Life insurance, STD, LTD

• A company matching 401k plan

• A winning culture with low turnover

• Job Training

• Paid time off in the first year

Service Coordinator Responsibilities

• Answer inbound calls from external and internal customers and diagnose performance issues with windows and doors.

• Schedule service technicians to complete assigned service tasks.

• Order products and parts for the successful completion of service events.

• Track service events from inception to completion – provide status updates to customers, sales personnel, and management.

• Manage customer collections.

• Assist walk-in customers who need service parts or to schedule service work.

• Approach every situation with a commitment to customer satisfaction and a service ethic demonstrating that we’re dedicated to meeting their needs.

Education

• High School Diploma or equivalent; one-year project coordination experience preferred; one-year construction experience preferred.

If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!

JOB TYPE: Full Time

SHIFT: 1st

PAY: $25/HR

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.