Ready to work with a great company? Looking for an opportunity that could lead to a worthwhile career?
One of our partners in the Okatie area is ready for a Service Warranty Manager, who will lead and improve their client Warranty department with excellence and creativity.
This individual will provide the necessary planning, organization, direction, coordination and control of all phases of the Service department functions, and be responsible for accomplishing the following: Manage the department to address customer concerns regarding both warranty and service issues as well as manage the team’s ability to quickly resolve these concerns in an efficient manner.
Great communication skills, organization and good judgment are the traits of the Service Warranty Manager.
The individual must also help identify and build outside partners to effectively perform service work in a professional and cost - efficient manner. The Service Warranty Manager must have the ability to train both the customer service technicians as well as the service techs themselves on how to handle customers professionally while balancing the best way to satisfy their needs. The individual must review the data collected to identify trends and improve overall quality and reduce service issues for our customers. Establish strong relationships with both the operational and sales teams in order effectively address issues. Last, the candidate needs to grow the service department into a self - sufficient department.
In this role you would be able to:
•Consistently deliver incredible customer service experiences by offering knowledge, advice when answering questions and concerns.
•Manage daily call volumes and determine training/growth plan for existing/new customer service reps and service techs.
•Gain knowledge of the client product line to effectively communicate how to handle customer issues.
•Strong communication methods to effectively work with customers and the teams.
•Advanced troubleshooting and multi - tasking skills.
•Listen to customer concerns and address their issues in a professional manner.
•Manage and follow up with customers proactively.
•Develop service procedures, policies and standards when addressing customer concerns.
•Maintain accurate record of all service/warranty calls in database system.
•Review/identify trends of service/warranty issues.
•Identify and develop plan with additional partners to perform service work to high quality standards.
•Grow and advance existing group into a profitable, efficient and self - maintaining service team.
We ask if you have the following:
Three years or more in the Construction or related field.
Leadership, vision, competitiveness, and drive.
Strong interpersonal and communication skills.
Advanced problem solving capabilities.
Previous experience and demonstrated success in team leadership and leader development.