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Call Center

Bluffton, SC

Order: 1809388
TempToFT

JOB DESCRIPTION

 

A Sales/Customer Care & Support Representative achieves maximum sales profitability, growth and market penetration by effectively selling the company’s products and/or related services. Promotes, sells and/or secures orders from prospective or existing customers through a relationship-based approach. Provides customer service assistance to existing customers.

 

Duties &

Responsibilities:

 

Including but not limited to the following.

• Identifies sales opportunities and achieves monthly quota.

• Receives in-bound calls and conducts out-bound calling to secure new customers or provide upgraded services to existing customers.

• Presents a suite of products and services offered to potential and existing customers, leads negotiations, coordinates decision-making process, and overcomes objections to closure.

• Establishes, develops and maintains relationships with current customers and prospective customers.

• Analyzes, researches, resolves, refers and follows up on customer needs regarding services and billing) in an expedient and professional manner.

• Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads.

• Responsible for achieving monthly call service levels to include abandon rate, after call work and pause times.

• Communicates independently, effectively, clearly and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customers’ requests by phone, online chat, fax, e-mail and mail.

• Provides management with information regarding trends related to customer needs, problems, interests and competitive activities.

• Keeps abreast of current company and industry trends and practices as they relate to sales & customer service and makes appropriate recommendations to management.

• Participates in company-sponsored activities during non-business hours.

• Performs other related duties as assigned to ensure an effective operation of the department.

Sales / customer service / call center / telecommunication

 

Minimum

Qualifications:

 

Only candidates who meet minimum qualifications will be considered.

- Bachelor’s degree or equivalent experience

- 2 – 4 years’ sales and customer service experience preferably in telecommunications and/or wireless industry

- Basic computer and office skills, including calculators, fax, etc.

- Ability to handle multiple tasks

- Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both verbally and in writing

- Excellent customer service skills

- Must be able to work shift schedule, Monday through Saturday. Extended hours may be requested on occasion.

 

Additional Qualifications Desired:

- Bilingual