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Bluffton, SC

Order: 1834880

General Description of Position:

Retail Sales & Support Representatives achieve maximum sales profitability, growth and market penetration by effectively selling the company’s products and/or related services. Promotes, sells and/or secures orders from prospective or existing customers through a relationship-based approach. Provides customer service assistance to existing customers.


Duties &


  • Greets and serves walk in customers and conducts out-bound calling to secure new customers or provide upgraded services to existing customers.

  • Identifies sales opportunities and achieves monthly quota.

  • Presents a suite of products and services offered to potential and existing customers, leads negotiations, coordinates decision-making process, and overcomes objections to closure.

  • Establishes, develops and maintains relationships with current customers and prospective customers.

  • Demonstrates products to customers and provides training on the use of products sold.

  • Analyzes, researches, resolves, refers and follows up on customer needs regarding services and billing in an expedient and professional manner.

  • Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads.

  • Communicates independently, effectively, clearly and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships.

  • Handles customers’ requests by phone, online chat, fax, e-mail and mail.

  • Provides management with information regarding trends related to customer needs, problems, interests and competitive activities.

  • Keeps abreast of current company and industry trends and practices as they relate to sales & customer service and makes appropriate recommendations to management.

  • Participates in company-sponsored activities during non-business hours.

  • Accepts payments for products and services. Completes tasks by processing transactions through the cash register, and providing the customer with the receipt.

  • Disperses to and receives inventory from existing customers.

  • Maintains an accurate cash fund. Counts the cash fund in and out, reconciles the daily receipts, and reconciles the cash drawer.

  • Provides training and assistance for new employees; participates in cross training.

  • Performs other related duties as assigned to ensure effective operation of department.




  • Bachelor’s degree or equivalent experience

  • Minimum of 3 years’ sales and customer service experience preferably in telecommunications and/or wireless industry

  • Excellent customer service skills, including cashier experience.

  • Basic computer and office skills, including calculators, fax, etc.

  • Ability to work extended hours schedule, Monday through Saturday.

  • Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both verbally and in writing