Hilton Head Island, SC
We are looking for a motivated, results-driven, professional to fill a full-time position of Front Desk Associate. This individual will be and excellent communicator and will provide exceptional customer service experience for all guests.
Responsibilities will include but not limited to:
Greet guests and patrons as they arrive
Ask guests if they have had a prior booking
Manage the registration process
Ask for identification and ensure that the provided credentials are accurate
Handle check ins/outs appropriately
Operate hotel switchboard, take calls and provide information and transfer calls
Manage accurate accounting of all rooms
Provide guests with room keys and call for assistance as needed
Keep track of all guests emails and requests
Answer inquiries regarding resort, service, directions, etc.
Refer guests to appropriate department/managers to resolve complaints or provide suggestions
Compute bills and take payments as required
Contact housekeeping/maintenance departments when a problem is reported
Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
Balance shifts at end of day
Communicate utilizing the front desk log with the next shift, for smooth transition to the next shift
Must be a highly disciplined individual – punctual, reliable, with leadership skills.
Must be highly accountable and responsible
Have strong computer skills, especially with Word and Excel. Social media and internet experience is also preferred.
Have keen ability to follow-up and follow through.
Excellent written and oral communication skills
Valid Driver’s license
Work schedule could be more than 40 hours a week and more than 5 days a week depending on occupancy. Must be available for flexible hours and weekends.