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Front Desk Professional for Busy HHI Resort

Hilton Head Island, SC

Order: 1835219
TempToFT

We are looking for a motivated, results-driven, professional to fill a full-time position of Front Desk Associate. This individual will be and excellent communicator and will provide exceptional customer service experience for all guests.

 

Responsibilities will include but not limited to:

 

Greet guests and patrons as they arrive

Ask guests if they have had a prior booking

Manage the registration process

Ask for identification and ensure that the provided credentials are accurate

Handle check ins/outs appropriately

Operate hotel switchboard, take calls and provide information and transfer calls

Manage accurate accounting of all rooms

Provide guests with room keys and call for assistance as needed

Keep track of all guests emails and requests

Answer inquiries regarding resort, service, directions, etc.

Refer guests to appropriate department/managers to resolve complaints or provide suggestions

Compute bills and take payments as required

Contact housekeeping/maintenance departments when a problem is reported

Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

Balance shifts at end of day

Communicate utilizing the front desk log with the next shift, for smooth transition to the next shift

 

Requirements:

 

Must be a highly disciplined individual – punctual, reliable, with leadership skills.

Must be highly accountable and responsible

Have strong computer skills, especially with Word and Excel. Social media and internet experience is also preferred.

Have keen ability to follow-up and follow through.

Excellent written and oral communication skills

Valid Driver’s license

 

Other:

 

Work schedule could be more than 40 hours a week and more than 5 days a week depending on occupancy. Must be available for flexible hours and weekends.