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Guest Services Agent

Hilton Head Island, SC

Order: 1957457
TempToFT

We are looking for a Guest Services Agent to serve as a first point of contact for resort residents and guests, and manage all aspects of their accommodation. This can be a full-time or part-time position for the right candidate. Pay is $13-$14/hour based on experience.

 

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

 

  • Perform all check-in and check-out tasks

  • Manage online and phone reservations

  • Inform customers about payment methods and verify their credit card data

  • Register guests collecting necessary information (like contact details and exact dates of their stay)

  • Welcome guests upon their arrival and assign rooms

  • Provide information about our hotel, available rooms, rates and amenities

  • Respond to clients’ complaints in a timely and professional manner

  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

  • Upsell additional facilities and services, when appropriate

  • Maintain updated records of bookings and payments

 

Requirements:

  • Customer service attitude

  • Excellent communication and organizational skills

 

Preferred:

  • Work experience as a Front Desk Agent, Receptionist or similar role preferred.

  • Experience with hotel reservations software helpful

  • Understanding of how travel planning websites operate, like Booking and TripAdvisor helpful

  • Knowledge of Hilton Head Island area preferred