Long Beach, CA
Develops and analyzes data and service specifications to determine present standards and establish proposed quality and reliability expectancy of service.
Promotes and organizes training activities relates to service quality and reliability. Responds to customer inquiries.
Develops and updates daily performance shift goals to dock supervisors. Analyzes labor required to complete projected workload. Follows up on operational shortfalls,
Coordinates and monitors arrival of priority containers with dock supervisors regarding priority containers such as airfreight and special projects.
Responsible for establishing daily drayage forecast, vessel assignments, and coordinating with drayage partners, port authorities, terminal operators and customers to ensure daily/weekly goals are achieved.
Maintains contact with carriers to collect data about daily performance.
Analyzes and cross-references reports while coordinating with customer service and other staff to ensure movements of customer goods are properly performed.
Prepares multiple monthly summary reports for facility and company leadership.
Participates in weekly production calls with customers and daily production statuses with facility leadership to review current and upcoming operational needs.
Examines work for exactness and conformance to policies and procedures.
Investigates errors and addresses customer complaints regarding quality with the operation manager.
May process U.S Customs documentation such as 3461, PTT, 3499, 300 forms, MDR, warehouse entries, etc.
Manages freight claims; research on damages, shortages, provides feedback to operation and customers
Mitigate claims, process credit memos, provides documentation to support claims mitigation.
Provides claims / damages / shortage reports and measurements to operation manager
OS&D analysis conducted, provides freight integrity training
Special project analysis - Project quote estimates
Provides special project progress to customer and operations manager
Other job requirements could include receipt and allocation of freight, process load slips, coordinate production with staff.
Maintains access to all systems reports for research and customer compliance maintenance.
Duties and responsibilities are subject to change as directed by management
Pass Drug test
Sun – Wed 5pm – 3:30am
Wed – Sat 5am – 3:30pm
Wed – Sat 5pm – 3:30am