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IT/Printer Support Specialist

Fort Worth, TX

Order: 47352

Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

 

About CLIENT:

Our Client, a multinational imaging & electronics company produces electronic products and offers Software as a Service (SaaS) document management solutions seeks accomplished “IT/Printer Support Specialist” in Fort Worth, TX 76131.

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Position: IT/Printer Support Specialist (Job Id: 16458)

Location: Fort Worth, TX 76131

Duration: upto 12 months

Work hours: 9:00am-6:00pm Monday - Friday.

 

Responsibilities:

  • Responsible for the daily support of site specific network and workstation printers.

  • Responds to customer requests for technical support and training with the focus being on customer service.

  • Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.

  • Works to ensure that the service level agreements between the customer and Client are achieved.

  • In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

  • Keeps the customer up to date on the progress of problem resolution.

  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information.

  • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager.

  • Responsible for on-site hardware & consumables inventory.

  • Responsible for printer hot swap inventory.

  • Documents and reports all fleet meter reads.

  • Maintains printer fleet tools/databases

 

Qualifications:

  • High School Diploma (or equivalent) with additional education preferred

  • IT Help Desk Support experience (application & hardware support)

  • Technical Training & Certifications: HP Certifications.

  • Excellent customer service skills

  • Good project management skills and ability to prioritize tasks.

  • Must have a grasp on how basic networking functions, be familiar with DHCP and static addressing and subnetting.

  • Strong technical knowledge of network and site-specific printers, and company products.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction.

 

If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

 

Anish Mahajan

Technical Recruiter

925-297-5928

amahajan@ameritconsulting.com

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NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening.

 

*Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.