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Field Service Engineer, Calibration Technician

Worcester, MA

Order: 47561

Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

 

About CLIENT:

Our client, is an American multinational, biotechnology product development company, seeks an accomplished “Field Service Engineer, Calibration Technician”.

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Position: Field Service Engineer, Calibration Technician (#0596)

Location: Worcester, MA 01605

Duration: up to 12 months

 

Pay Rate: $25/hr W2 - $29/hr. W2 (depending upon experience)

 

RELOCATION EXPENSES/ ASSISTANCE: NO

 

Job Description:

  • Perform instrument repairs and calibration on laboratory equipment.

  • Act as a Client advocate in all capacities in customer laboratories.

  • Effectively communicate with customer as well as other Service Engineers.

  • Represents Unity Lab Services in a positive, professional manner in all dealings with Client customers, both external and internal.

  • Promptly acknowledges receipt, and contacts the end-user to schedule services. Ensures that the schedule meets the customer’s needs and entitlement.

  • Communicate schedule of services to Customer Administration and Supervisor daily.

  • Prioritize and multi-task the workload & customer requirements onsite as designated by the manager or lead.

  • Seeks assistance from peers when unable to quickly meet the customer’s expectations.

  • Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completion.

  • Maintains personal Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy.

  • Maintains company assets (tools, inventory, laptop computer, etc.) in good and working condition.

  • Other miscellaneous duties as assigned.

 

Professional Characteristics:

  • Proven ability to diagnose and resolve problems on sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environment.

  • Must demonstrate proficiency in working with people: customer skills, service administrative and business functions.

  • Must demonstrate competency for installations, relocations, calibrations/qualifications, preventive maintenance and troubleshooting/repair, technical support

  • Ability to read, interpret and analyze component layout drawings, assembly drawings, wiring and labelling diagrams.

  • Effective communication skills

  • Ability to prioritize the demands of the job (repair calls, preventative maintenance, installations) and establish realistic schedules to meet requirements.

  • Ability to work independently, and as part of a group, to accomplish individual and team objectives.

  • Independently resolve routine customer satisfaction problems.

  • Demonstrate Client values – Integrity, Intensity, Innovation and Involvement.

 

Non-Negotiable Hiring Criteria:

  • State certification to Work on a wide range of products containing refrigeration components

  • 2+ years’ Service Engineer experience

  • Must have strong interpersonal skills, and be able to communicate effectively with a wide variety of people.

  • High school diploma/equivalent required.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction.

 

If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

 

Lalit Malgotra

Recruiter

Tel: 925-297-6480

Email ID: Lmalgotra@ameritconsulting.com

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NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening. Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws