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Customer Care Representative

San Diego, CA

Order: 51766

A pharmaceutical company is looking for someone with a passion for helping people to join our team as a Customer Care Representative. This role needs a person who is enthusiastic and professional speaking with customers to assist them with receiving their prescriptions. If you have a background in customer service or support and are comfortable working in a collaborative call center environment, this could be a great opportunity for you!

 

**Interest in candidates who speak Vietnamese**

 

Job Duties:

- Answer telephone promptly and in a professional manner, using opening dialogue scripting

- Enter accurate patient & prescription information into order management software systems

- Answer questions and offer information to provide patient-focused service and a positive impression of the company

- Maintain confidentiality with sensitive pharmacy information following HIPAA guidelines

- Act as liaison between patients and pharmacies- Direct calls to other departments as needed

- Use sound judgment in handling calls, especially with upset patients

- Understand when to escalate calls to a supervisor

- Perform other duties as assigned

 

Qualifications:

- 2 years of relevant customer service experience

- Previous experience in a high volume call center environment

- Ability to communicate effectively and professionally on the phone

- Ability to work in a “call center” environment: work quickly and multi-task

- Demonstrate good customer service care for patients, clients, and sales and marketing

- Ability to work independently with minimal supervision

- Ability to problem solve quickly and effectively

 

Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

 

If you would like to apply to this opportunity, please send your resume to mmalino@suna.com