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Customer Service Representative

El Cajon, CA

Order: 68451

We are currently looking for Administrative Support for a health and wellness company in the Sorrento Valley area. In this role you will be response of maintaining accuracy of database while adhering to service level agreements for response/completion time.

Essential Functions

  • Ensures database is updated with Practitioner Status Change Requests and
    evaluates for quality assurance and timely submission

  • Updates Practitioner Communications in internal system within a 3 day turn around

  • Sends out health plan election forms to required contracted practitioners and forwards election forms to Practitioner Contract Administration department within a timely fashion, for data entry into the system.

  • Processes resignation letters with 100% accuracy, submits resignation data to PCS Phone Rep
    Coordinator for practitioner retention.

  • Maintains health plan specific spreadsheets related to new health plan implementations in
    collaboration with Practitioner Recruitment Support Staff.

  • Participates in team meetings and performs other functions as requested by coordinator,
    supervisor and/or manager.

  • Prepares agendas and minutes for team meetings and distributes minutes to the team in a
    timely manner.

  • Tracks receipt of signed Agreements

  • Other duties as assigned


  • High School Diploma Required

  • 2 plus years of computer experience with Word, Database management, and spreadsheets

  • Previous experience working in a clinic, hospital or health plan preferred


NOTE: Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.