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HR Account Coordinator

Independence, OH

Order: 69267



Under the direct supervision of the HR Account Team Lead, this position provides support to the HR Account Specialists, Team Lead and Director.






The Account Coordinator will be accountable for coordinating all new hire onboarding efforts in support of the HR Account Specialists. This includes ensuring the completion of all necessary paperwork, coordinating background screens, answering temporary worker basic inquiries and creating the employee record in company systems.


  • Responsible for obtaining information from HRAS or other accountable parties to complete Pre-Onboarding activities, including job descriptions, pay information, start dates, etc.

  • Support new employee orientations conducted in person, or by phone to outline payroll, benefits, policy and procedure information when requested by HRAS or for coverage purposes.

  • Generate, collect, follow up, and review new hire and rehire paperwork.

  • Create and maintain employee files in company and client systems, striving for 100% accuracy of data input.

  • Submit online investigation requests for background checks and drug screens as required by client contract.

  • Supports the HRAS in ensuring that all employees receive benefit information and responds to all general questions regarding benefit enrollment.

  • May coordinate start date/arrival instructions with HRAS, recruiter and employees as needed.

  • Complete onboarding checklists.

  • Ensure data entry requests are completed and provide data entry support as needed.


Employee Relations


The Account Coordinator will provide support to the HR Account Specialists in ensuring employee needs are addressed. This can be via direct contact with employees or supporting activities completed in assistance to HRAS.


  • Respond to basic employee inquiries escalating any potential Employee Relations issues to HRAS and/or Team Lead.

  • Respond to employees in timely manner adhering to any existing service level agreements (SLA’s).


Timekeeping and Payroll


The HR Account Coordinator will assist in ensuring that all timekeeping and payroll activities are completed.


  • Ensure all employees have access and have been properly trained on timekeeping system including initial set up and resending login information as necessary.

  • Process weekly reports and send reminders to ensure that the time has been entered and submitted by employees

  • Responsible for ensuring that timecards are completed accurately in accordance with the relevant state employment laws.

  • Collect receipts from employees and email payroll to ensure expense reimbursement is processed accurately and in a timely manner.

  • Process manual timecards into the client and/or company’s payroll system.

  • Other payroll support to HR Account Specialists as needed.




HR Account Coordinator will provide support to the HR Account Specialists as it relates to ensuring consistent compliance with internal audits and processes.


  • Assists in verification of weekly on-boarding audits on all new hires to ensure 100% accuracy.

  • Communicates, monitors, and assists HR Account Specialists with the correction of inaccurate audits.

  • Reconciliation support to HR Account Specialists as needed.

  • Updating and maintaining company system to ensure credentialing is valid. (Auto Insurance, Driver’s License, H1-B Visas, etc.)


Reporting and General Administration


  • Client reporting and audit support as needed.

  • Employee and client survey support as needed.

  • Other assigned administrative duties and special projects.

  • Consistent, reliable communication to HR Account Specialist, Team Lead and Director.



Backup Support


HR Account Coordinator will be responsible for ensuring he/she is fully cross trained on assigned accounts for support and coverage purposes.


  • Provides backup support to HR Account Specialists to cover for absences, illnesses and vacations.

  • Understand and maintain working knowledge of assigned accounts of HR Account Specialists as needed.





  • Past experience in the Temporary Staffing industry or Human Resources preferred

  • Past experience and in customer service preferred

  • Must have a strong desire to want to help people

  • Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines

  • Analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work

  • Excellent communication and interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy

  • Intermediate to advanced level skills in Microsoft Excel, Word and Outlook preferred. Must be conversant and familiar with online tools.

  • Must be able to multi-task and prioritize




NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening. Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.