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Software Engineer

Wappingers Falls, NY

Order: 15131
Direct Hire
RQI Service Designer • Lead the Implementation & Support Services design development process, from early phase exploration through finished design output. Including o User research & ethnographic studies o Ideation & conceptualization o Industrialization & design detailing o Usability studies & product validation • Identify opportunities for organization to add customer value and decrease non-value added activities on allocated activities. • Use performance metrics to help understand how high quality service delivery for customers can be improved, • Collaborate with project management team members to ensure alignment in approach and mapping and data capture tool utilization. • Conduct User Testing and Validation activities in collaboration with development project teams and customer-facing implementation teams Relevant qualifications and experience: • Education on master’s level within industrial design, service design or similar • At least 5 years of experience working in a multidisciplinary team • Strong leadership skills • Enthusiasm for creating the best possible user experiences and making a difference for nurse education and training • Good abilities in understanding user needs and transferring this to products and services • Good visualization skills, throughout the phases of a development project • Experience in planning and execution of user tests and product validation • User interface design experience • Rapid prototyping skill