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Professional Account Managers Needed in Baltimore

Baltimore, MD

Order: 1290788


Kennedy Services, located in the heart of Little Italy, has been a leader in premier staffing in the Baltimore Metropolitan area for 40 years! We specialize in connecting professionals with growth potential opportunities! Just a few amenities of being part of the Kennedy team:

  • Direct Deposit

  • Vacation/Sick PTO (Paid Time Off)

  • Employee Hourly Incentives

  • Pre-Paid Visa Cash Cards

Immediate career opportunities for experienced Customer Service professionals to join the team of a high volume call center in Southwest Baltimore. Opportunities available for Bi-Lingual Spanish speaking professionals as well.

This experienced Customer Service Representative will assist customers with billing inquiries, general information, and payment processing.

The essential job functions of the CSR are:

  • Handle customer inbound calls to ensure customer satisfaction.

  • Utilize job aids and tools to ensure that customers are informed and knowledgeable about services. 

  • Address all inbound customer call activity via the Vector CRM module, ensuring accurate and appropriate responses to each call. 

  • Attaching orphaned Service Requests to accounts. 

Minimum Requirements:

  • The Call Center CSR position requires previous call center or customer service experience.

  • Strong general communication skills are necessary. 

  • Excellent attention to detail and team oriented.

If interested, click APPLY NOW and create an application and upload with your resume: