Professional Services - Help Desk

Order Type : Direct Hire

The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. Our client wants someone with high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. Job Responsibilities: Enjoy working with a collaborative team of varied disciplines, skills, and experience Contribute to the planning of application / infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (e.g. architecture, configuration, and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects Training and Development – Learn about the latest public Cloud products and services and increase your knowledge. Job Requirements: Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-104 – Microsoft Certified: Azure Administrator Associate At least 12 months operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Office 365 / Microsoft 365 Administration Network Engineering DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Good problem-solving and communication skills Ability to work well with individuals and teams Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). Experience with Azure DevOps – deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure-as-code and immutable builds (e.g. Terraform) Experience with deployment and management of container technologies (e.g. Kubernetes, AKS and Docker) Preferred Experience: Experience of Infrastructure migrations to the Azure Cloud Experience with other public cloud technologies and services (e.g. AWS / GCP) Follow Pro Talent Group on Indeed, ZipRecruiter, and LinkedIn for up-to-date job postings! A division of MS-IL Staffing & Packa