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Insides Sales Coordinator

GREEN OAK TOWNSHIP, MI

Order: 16576
Temp

Title: Inside Sales Coordinator/Order Entry

 

Reports To: Inside Sales Manager

 

Overview : Responsible for performing all duties assigned by the team leader. These are to include entering customer orders and performing various customer service responsibilities. Strengthen customer relations by using proper communication to strengthen the business relationship.

 

Responsibilities:

 

Complete the order entry process with a high degree of accuracy f r orders originating from telephone, fax, e-mail and EDI

Answer incoming customer phone calls in a professional manner

Follow up to ensure that customer issues are resolved both promptly and thoroughly

Proof other Customer Service Representative's orders for mistakes

Establish close working relationships with internal stakeholders an customers, understanding their business and how we can add value

Communicate clearly and professionally

Assist customers on resolutions related to products availability issues

Willing to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes

Follow all company related safety/environmental rules and regulations

Perform other duties as assigned by the Inside Sales Manager to ensure a positive customer experience

Enter orders into the computer using customer provided information

Gather necessary information to complete the customer's order and enter into the system

Handle customer inquiries regarding order status and technical information

Complete all required paperwork accurately, legibly, and in a time y manner

Job Requirements

 

Experience, Knowledge, and Skills:

 

High School Education required, Associate's Degree or higher preferred

Ability to work independently and effectively in a fast-paced team environment

Strong decision making and analytical skills

Excellent phone and written communication skills

Strong ability to multi-task while maintaining a high level of attention to detail

Organizational skills with the ability to maintain detailed records

Ability to establish and continually develop professional relationships with customers and other functions within the organization

Must have basic computer and typing skills

Requires a high degree of planning and organization skills

Experience in the wood door and architectural hardware is preferred

 

Pay Rate $15.00- $18.00

1st Shift: 7am - 330pm