DAYTON, NJ
POSITION OVERVIEW
The Customer Service Representative meets or exceeds commitments to customers through efficient management of sales orders, effective communication of information both internally and externally,
and prompt, effective resolution of customer issues. The Customer Service Specialist works closely with employees at all levels to help achieve Key Results for the company.
RESPONSIBILITIES AND ACCOUNTABILITIES
Create a great and delightful experience for all customers by clearly communicating product, price, and delivery date.
Ensure customer requirements (product codes, customer specs, labeling, etc.) are maintained in the customer records in the ERP system.
Respond to and/or refer product and technical questions to appropriate personnel
Manage the complete process of a customer order from receipt of PO to the shipment of such order. Work with the Sourcing and Supply Chain functions to satisfy customer requirements and delivery dates.
Develop and maintain efficient, effective knowledge of functionalities related to order fulfillment and relative to customer activity.
Have a continuous improvement mindset, and constantly look for/recommend more efficient, effective work processes
KNOWLEDGE, ABILITIES, AND SKILLS DESIRED
Minimum 2-5 years’ experience in a Customer Service position, ideally working for a manufacturing company.
Proven work or life experiences that demonstrate the ability to work well as a member of a team.
Excellent computer skills in MS Office, enterprise resource planning (ERP) system, and contact management software (CRM).
Strong written and verbal communication skills.
Must be highly organized and have the ability to multi-task