San Antonio, TX
Assisting with large scale revenue recovery project, supports regulated telco tariff term payment plans and individual case basis (ICB) agreements.
Role and responsibilities:
• Reconcile standard and Individual Case Basis (ICB) contract related billing for Retail, Wholesale (Affiliate and Non-Affiliate), Federal, State, and business customers
• Audit standard and ICB contract billing, writing orders to correct billing whenever necessary. Monitor corrective orders to ensure appropriate billing taking action to fix errors when necessary.
•Research and interpret contract language ensuring interpretation complies with product and regulatory rules and regulations. Ability to translate contract language and billing questions related to early termination/shortfall/cancellation charges into easy to understand language
• Recommend price and contract language changes based on customer request ability to support the language
• Respond to customer initiated legal and commission complaints partnering with Supervisor, Legal and Regulatory when necessary
Requirements:
• A high school diploma or equivalent;
• Must possess a strong attention to detail, the ability to prioritize tasks and respond in a timely manner
• Intermediate level on Microsoft Office: Outlook, Word, Excel, Access, SQL
• Expert level knowledge of CRIS/BOSS billing systems required
• Service Order Writer experience required
• Order Error resolution experience required
• Revenue Recovery Auditor experience required