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PSS Operations Supervisor (West)

Hillsboro, OR

Order: 1217988
Payrolled

Overview:

 

  • PSS is seeking an experienced Operations Supervisor to support field operations in the Portland Oregon and Phoenix Arizona areas. Only qualified candidates living in either location will be considered.

 

Deliverable:

 

  • Identification and provision of new business opportunities.

  • Employee Management and satisfaction.

  • Customer Management and satisfaction.

  • Successful documentation and distribution of company policies, procedures and guidelines.

 

Scope:

 

  • Communicate regularly with employees to maintain and improve employee satisfaction.

  • Promote good work ethics and attitude.

  • Manage attrition rates with attention to continuous improvement.

  • Manage mentorship programs with key employees.

  • Assist PSS corporate with employee acquisitions and terminations.

  • Work with customers to understand their issues and road-blocks and generating associated plans to solve the issues and road-blocks.

  • Meet regularly with customers to understand improvement opportunities and present improvement project plans.

  • Manage safety training schedules and opportunities.

  • Drive project plans that may include but are not limited to semiconductor equipment maintenance, upgrades, installation, relocation and decommission.

  • Develop and present data that includes but is not limited to down-time reports, availability reports and equipment failure Pareto charts.

  • Develop goals and measures for all field service personnel supporting the customer and perform periodic reviews of personnel to communicate success.

  • Identify work related areas that require the generation or modification of company policies, procedures and guidelines. Execute on documentation requirements.

  • Manage and promote professionalism in the work force.

  • Promote employee referrals.

  • Other duties may be assigned, as required.

 

Required Skills, Knowledge and Abilities:

  • Excellent communication skills – both written and oral.

  • Excellent customer service skills.

  • Possess outstanding leadership traits.

  • Must be very organized and have excellent time management skills.

  • Advance level knowledge of MS Office products.

  • Willing and able to travel between Arizona and Oregon, as required. Other locations may be required from time to time.

 

Education and Experience

  • AS degree in a technical discipline or equivalent military training and experience.

  • 5+ years’ experience working in the Semiconductor, or related industries in an service engineering, or technical role.

  • 2+ years’ experience in a lead, or supervisory role.