Charlottesville, VA
Customer Service Ambassador
($20 – $22 per hour plus exceptional bonus plans)
Our client, a locally owned property management and development company in Charlottesville, is seeking an experienced Customer Service Ambassador to join our team! The person in this role will be the first point of contact in our leasing office assisting customers and supporting team members. Work hours are generally 8:30 am – 5 pm, Monday – Friday.
Responsibilities:
Customer Service:
• Office Visitors & Phones – Welcome and assist customers, vendors, and visitors.
• Take payments, write receipts, assign parking permits, and manage key loans for residents, vendors, contractors, and employees.
• Submit service requests and assist with move-ins, move-outs, and customer events.
First Impressions:
• Leasing office's first point of contact
• Keep the office organized and inviting, and ensure exterior signage, parking lot, sidewalks and patios are tidy and welcoming, and keep the promo shelf well-stocked and eye-catching.
Administrative:
• Check after-hours drop box, assist with marketing initiatives, monthly lease renewal calls, moving and move-out processes, key audits, and other activities as needed.
• Manage office supplies & purchases, sort mail, and keep beverage station stocked and clean.
• Support & assist residential, commercial, marketing, and other teams as needed, including running an occasional errand.
Qualifications & Requirements:
• An eagerness to serve customers, support teammates, and learn about property management.
• Highly organized and adept at simultaneously managing multiple tasks.
• Comfortable with being interrupted regularly while working in a bustling environment.
• Able to work independently, confidently, and with minimal supervision.
• Embrace & promote the company’s Mission | Purpose | Values
• 2+ years in similar or relevant positions
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Exceptional written and verbal communication skills
• A valid driver’s license and acceptable background check. (No DUI or reckless convictions within the past 3 years.)
We encourage all qualified candidates to apply to Robbins Staffing Solutions Inc www.robbinsstaffing.com or to get more details, please contact us at 434-295-9770. Robbins Staffing is an EOE.