Office Manager

Office Manager

Our local client, a well respected medical practice is seeking an Office Manager who will oversee the daily operations of their medical office, ensuring efficient workflow and high-quality patient care. This role involves managing administrative staff, coordinating office activities, and ensuring compliance with healthcare regulations.

• Fill the monthly schedule with as many of the 44 FNA’s, as well as additional support appointments as possible through direct patient contact:

  • Phone calls

  • Letters

  • Emails

  • Community outreach, Infina, and Primary care physician referrals

• Answer all in-bound phone calls and assist with new customer consultations

• Assertively verify insurance benefits for hearing aids/devices and associated services

• File, in a timely and accurate manner, all Medicare and Health Insurance claims

• Complete and re-file, as necessary, denied claims and payments

• Successfully work through each HAE to completion, by delivering on promises and keep commitments from patients

• Maintain and continually develop skills to:

  • Communicate with patients and customers

  • Understand and implement best accounting, collections, and billing processes

  • Track financial KPI’s for the office to include:

    • Billed services

    • Billed devices

    • Collections

    • Profitability

    • Lost opportunity and After Action Report

    • Marketing Expense and ROI

• Work well with other staff and support overall goals/efforts, as a member of the team

• Meet or exceed device unit goals, as planned out by the schedule. (FTE- 44 HAE/FNAs per month)

• Order and maintain demo, stock and patient hearing aid orders, as needed for the office

• Track #s- HAEs, 3^rd party, closure rate, etc. and seek help/guidance when needed for improvement. Submit (with Office Manager assistance) daily closing report

• Maintain and improve the facilities and processes of a functional and operational clinic.

  • Cleanliness of the building

  • Maintenance of signs, refreshments and furniture

  • Request resources and assets as needed to support the initiative from the Business Director

• KNOW, intimately, the unbundled pricing strategy and ICD-10 codes associated with proper Medicare and major health insurance billing

Robbins Staffing Solutions, Inc. is an award-winning staffing and recruiting firm connecting our clients with talented candidates for over 19 years. Let us help you find your next career opportunity. Apply online at www.robbinsstaffing.com or call us today for more information. We are a proud Equal Opportunity Employer.