SUN PRAIRIE, WI
Position – CSR - Service Dispatcher
Job Location – Sun Prairie, WI
Starting Date – Immediate
Employment Term – Temp-to-Hire
Employment Type – Full-Time
Work Hours (Shift) – 1st Shift (8:00am – 5:00pm)
Starting Pay – Depends on Experience, $18 - $23 per hour
Benefits – Medical, Vision, Dental, 401(K), Paid Vacation, Paid Holidays, Referral Bonus
Required Education – High School Diploma/GED
Required Experience – At least 2 years of experience
Looking for a reliable CSR - Service Dispatcher to join our team of award-winning HVAC professionals. The CSR - Service Dispatcher is responsible for communicating effectively between customers and service technicians to schedule work orders promptly.
Responsibilities
• Track incoming service calls and assign the appropriate technician to the job
• Relay work orders, messages, or information to or from work crews, or supervisors.
• Coordinate service technician arrival times with customers
• Communicate with customers after work is completed to ensure 100% customer satisfaction
• Manage and update customer database with complete and accurate information
• Oversee service technician’s daily schedules and make updates as needed.
• Respond positively to calls from customers to understand their needs and effectively schedule work orders
• Provide exceptional customer service to customers
• Communicate clearly and efficiently with customers and technicians
• Excellent customer service skills
• Highly self-motivated to complete tasks in a timely manner
• Geographical knowledge of service areas or map reading skills
• Consult with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of and find resolutions to complaints
• Answer phone calls and schedule appointments
Qualifications
• 2 years general dispatch experience
• Education: High School Diploma or Equivalent
• Computer Skills: Keyboarding/Typing skills, MS Office skills
• Organization Skills: Ability to prioritize, ability to manage and execute multiple tasks at the same time
• Cross-functional skills: Telephone skills, map reading skills,
• Communication Skills: Excellent written and verbal skills, verbal articulation, friendly phone personality
Please send your resume to Watertown@seekcareers.com. Call 920-261-1444 or apply online at www.seekcareers.com.
Keywords: CSR, Customer Service Rep, Customer Service Representative, Front Desk, Dispatch, Dispatcher, Service Dispatcher
About SEEK Careers/Staffing
You are a person with unique skills, experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success®. You’ll find that the process is thorough and that your experience is personalized.
SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
ASK ABOUT OUR $100 SIGN-ON/REFERRAL BONUS PROGRAM!