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Bilingual Customer Service Associate

Honolulu, HI

Order: 1162188

Job Title: Bilingual Customer Service Associate (Japanese/English)

Industry: Tourism

Duration: Direct Hire

Hours: Sunday – Saturday 8:00 AM – 6:00 PM or 10:00 AM – 8:00 PM or as required, Overtime often required

Location: Waikiki or Ala Moana, HI

Pay Rate: $16.00/hour


This Japanese owned organization is a formidable leader in Hawaii’s travel industry. Ranked within the Top 25 for Hawai’i biggest companies by Hawaii Business Magazine and recipient of Blue Planet Foundation’s Honua Award for promoting clean transportation in Hawaii’s tourism industry. In search of multilingual persons that hold a passion for bridging Hawaii’s ‘Aloha’ culture and high quality of service to offer visitor’s a memorable time in paradise.   



  • Meets and briefs Japanese tour customers from Airport

  • Sell, book and confirm operational tours and other items

  • Dispatches buses to various destinations

  • Assists customers with their tour itinerary or other needs



  • English/Japanese speaking/reading/writing at business level Basic

  • 1 year experience in customer service or travel industry

  • 6 months cash handling experience preferred

  • Ability to professionally and effectively communicate and negotiate with employees, business

  • partners, and clients in Japanese and English via written and verbal communication methods

  • Able to navigate through internal and external computer systems including Microsoft Word and Excel



ID#: 1162188


All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:


Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions.  Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH


Why work with Staffing Solutions of Hawaii:

  • We are a local, award winning, and growing privately owned agency in business for 25 years

  • Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

  • We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

  • We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!


We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.