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Bilingual Destination Products & Services Assoc.

Honolulu, HI

Order: 1173376

Job Title: Bilingual Destination Products & Services Operations Associate

Industry: Tourism

Duration: Direct Hire

Hours: 5 days a week including weekends and holidays, 8:00AM – 5:00PM or 9:00AM – 6:00PM

Location: Waikiki, HI

Parking: Not Provided

Pay Rate: $13.00 – $14.00/hour, Based on Experience


This Japanese owned organization is a formidable leader in Hawaii’s travel industry. Ranked within the Top 25 for Hawai’i biggest companies by Hawaii Business Magazine and recipient of Blue Planet Foundation’s Honua Award for promoting clean transportation in Hawaii’s tourism industry. In search of multilingual persons that hold a passion for bridging Hawaii’s ‘Aloha’ culture and high quality of service to offer visitor’s a memorable time in paradise.   



  • Ensures that all customer option reservation information is communicated between the agent, the customer and the respective tour vendor

  • Using the optional tour reservations system, prepares final printouts of optional tours/omiyage and communicates, by email, phone, fax, or Electronic Data Interface (EDI) to the respective vendors

  • Arranges Group, Web and other agents optional tour bookings

  • Makes bookings from various sources

  • Controls option blocks in various in-house computer systems

  • Prepares dispatch sheets, obtains flight information from airlines, relays the information to vendors for one-day island tours

  • Communicates essential information and assists with agents’ reservations, and assists hotel and operations staff regarding optional tours and system inputting

  • Inputs data into the various in-house computer systems for future, last minute, and past optional tour reservations

  • Makes gourmet coupon bookings

  • Makes golf reservations. Prepares special information such as aeration/tournament schedules

  • Makes Omiyage bookings

  • Prepares monthly sales reports

  • Performs clerical duties which include data entry, filing, compilation of information, sending and receiving correspondence/facsimiles, running errands by car or on foot, answering phones, taking messages, and typing memos

  • Sets up and adjusts block seating. Requests monthly blocks from airlines and golf courses

  • Works on site when large groups are in-house

  • Assists dispatchers and inputs non-optional tours into the computer as deemed necessary

  • Acts as a direct contact in Japan by e-mail, phone or fax

  • Keeps monthly inventory of air usage and prepares monthly usage report

  • Respond to claims and performs investigations as necessary

  • Reports any incidents such as option cancellations or accidents to customer service staff as well as Japan offices

  • Periodically performs quality checks of optional tours to make sure that customers are provided with everything listed on the optional tour descriptions

  • Assists DPS Purchasing, Planning & Marketing department whenever necessary

  • Performs other duties as assigned



  • High school graduate or equivalent

  • Six months experience in an office environment, customer service, and/or in travel industry desirable

  • Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods

  • Interpersonal skills to communicate and negotiate with inside and outside sources

  • Knowledge of optional tours, basic reservations concepts and procedures helpful

  • Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment

  • Knowledge of telephone operations, telephone etiquette and business protocol. Courteous and friendly telephone manners

  • Able to type 45 WPM

  • Ability to input data into various computer systems with accuracy

  • Basic math skills and 10-key

  • Ability to handle stressful situations and effectively plan and organize duties to meet deadlines

  • Ability to handle multiple tasks simultaneously

  • Ability to work with concentration, accuracy, and attention to detail

  • Driver’s license preferred



ID# 1173376


All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:


Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions.  Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH


Why work with Staffing Solutions of Hawaii:

  • We are a local, award winning, and growing privately owned agency in business for 25 years

  • Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

  • We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

  • We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!


We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.