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Clinical Office Assistant

Honolulu, HI

Order: 1273739

Job Title: Clinical Office Assistant (Scheduler)

Industry: Healthcare

Duration: Temporary, 4/15/1 – 5/17/19

Hours: Full-Time, Monday – Friday, 8:00AM – 4:30PM

Location: Honolulu, HI

Parking: Not provided

Pay Rate: $16.00/hour


Note: Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions of Hawaii. #SSOH



Under the general direction of the Clinical Manager, the Clinical Office Assistant receives, records, and schedules Medicare certified patient services according to the patients' needs and staffing availability. Provides clinical support to the Clinical Manager related to operational needs. Performs appropriate and timely follow-up in response to patients’ services and clinical needs. Provides day-to-day staff and administrative assistance; triages and schedules patients; screens and refers phone calls; communicates with clinical staff and patients; clerical and staff support to teams and assists with clinical process as required.


Participates in activities related to the referral and intake process in the Medicare Certified Division.

  • Receives tasks and documents appropriate patient information to initiate patient visits within the day of receiving tasks.

  • Performs computer data entry for all designated clinicians’ assignments.

  • Provides appropriate feedback to tasks in a timely manner.


Responsible for processing and scheduling patient services.

  • Obtain current staff’s schedules in order to provide timely daily staffing including weekends.

  • Coordinate with Home Care Representatives for patients who are ready to be scheduled home visits.

  • Provides timely staffing of clinicians including nursing and rehabilitation services (PT, PTA, OT, COTA, SLP), home health aide and medical social work services according to agency policy, Medicare requirements and other policies related to personal time off.

  • Schedules patient according to patient needs and plan of care. May provide appropriate patient/family follow-up in response to request for service.

  • Identifies and resolves staffing situations; discusses with the Clinical Manager as appropriate.

  • Updates the Clinical Manager of patients requiring assignment, staff schedules, refusals or other staffing problems.


Assists in promoting communication and coordination of services.

  • Maintains updated information of clinical staff including staff contact numbers and vacation/PTO calendars.

  • Tracks patient coverage for staff on PTO or leave of absence.

  • Keeps staff informed of meeting dates, in services and general reminders.

  • Keeps appropriate staff informed of patient hospitalizations, cancellations and other pertinent information.

  • Reports all clinical information to the Clinical Manager as necessary.


Performs duties in a courteous and friendly manner that fosters superior customer service and reflects the core values of the organization.

  • Maintains positive working relationships with team members, clinical and office staff, by demonstrating ability to problem solve, displaying respect and value of other team members.

  • Maintains positive working relationships with referral sources to enhance the reputation and image of the organization



  • Ability to organize, prioritize and manage multiple projects concurrently.

  • Proficient use of MS Outlook, Word and Excel

  • Ability to operate office equipment including computer, FAX, calculator and copier,

  • Ability to produce word processing and spreadsheet documents.

  • Able to communicate effectively in English, both orally and in writing.

  • Familiarity with medical terminology.

  • Work experience in a healthcare organization, preferred

  • Previous staffing/scheduling experience in a healthcare environment, preferred


ID# 1273739


All offers are contingent upon the successful completion of background and reference checks.


Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions.


Staffing Solutions of Hawaii:

Staffing Solutions of Hawaii is a local, award winning, and growing privately owned agency in Oahu. For more than 20 years, our personal approach to building our relationships with renowned companies ensures our employees enjoy competitive pay, stimulating careers and assignments, and excellent growth opportunities, with the chance for it to turn into full-time employment!


We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.