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Administrative Assistant

Honolulu, HI

Order: 1276473

Job Title: Administrative Assistant

Industry: Healthcare

Duration: ASAP, Temporary, 3 months, possible extensions

Hours: Monday – Friday, 8:00AM – 5:00PM

Location: Honolulu, HI

Parking: Not provided, Street Parking Available

Pay Rate: $14.00/hour - $15.00/hour


Note: Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions of Hawaii. #SSOH



  • Provide front desk support to incoming visitors and excellent service to vendors

  • Answer phones and provide telephonic support including, but not limited to, answering member inquiries, coordinating travel arrangements, confirming appointments, assist with provider and supplier inquiries, etc.

  • Assist and provide written support by filling out internal forms as needed.

  • Enter data and information into company software including care and utilization management (Altruista) and claims and enrollment (QNXT)

  • Create and review new authorizations, extensions, and continuation of existing services

  • Fax and/or mail provider/member denial notification letters as directed by the nurse and create denial packets for filing

  • Track and process any inpatient admission on a daily basis and update the appropriate auth owner as needed

  • Monitor and process incoming faxes for various Health Services departments and if needed request for additional notes by using the Medical Information Request Form (MIRF)

  • Sort incoming member reimbursement requests and distribute to the appropriate department if needed

  • Assist UM/MM Nurses with filing high catastrophic cases to the outlier second insurer by working collaboratively with the Financial Analyst

  • Front desk coverage may be assigned for the relief of full-time receptionist

  • Ability to organize, prioritize, communicate and manage workload effectively and efficiently

  • Assist with preparation, tracking and maintenance of reports necessary to carry out the functions of the department

  • Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment

  • Assist with identification and reporting of possible Fraud, Waste, and Abuse cases

  • Perform other duties and responsibilities, as assigned



  • High School Diploma or Equivalent

  • 1-3 years of experience as an Administrative Assistant, Office Coordinator, or Customer Service Specialist.

  • Equivalent combination of education, experience and course work or demonstrated knowledge of medical terminology, ICD-10-CM, CPT and HCPCS codes.   

  • Strong oral, written, and interpersonal communication skills in English, including telephone etiquette

  • Requires operation of general office equipment to include; PC, fax/copy machine and ACD Mitel Phones.

  • Intermediate skills using Microsoft Office; Word, Excel, Outlook and PowerPoint.

  • Achieves results while building trust by communicating in an effective way.

  • Ability to adapt to in a fast-paced environment with focus on quality customer services.

  • Ability to analyze and problem solve using critical thinking to make good decisions that contribute to the overall team goal.


ID# 1276473


All offers are contingent upon the successful completion of background and reference checks.


Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions.


Staffing Solutions of Hawaii:

Staffing Solutions of Hawaii is a local, award winning, and growing privately owned agency in Oahu. For more than 20 years, our personal approach to building our relationships with renowned companies ensures our employees enjoy competitive pay, stimulating careers and assignments, and excellent growth opportunities, with the chance for it to turn into full-time employment!


We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.