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Desktop Support

Honolulu, HI

Order: 1287020
Temp

Job Title: Desktop Support

Industry: Healthcare

Duration: Temporary, 7/29/19 – 12/31/19

Hours: Monday – Friday, Normal Business Hours

Location: Honolulu, HI

Parking: Provided

Pay Rate: $16.80 – $22.40/hour

 

This organization is one of the nation’s largest not-for-profit health plans. They have been in business for over 70 years, and focus on providing high-quality, affordable healthcare services across the country. This company has received the “Best Places to Work” and “Top CEOs” awards for 3 years and has been recognized for being An Employer of Choice, Excellence in Care, and Innovative Leaders.

 

Description:

  • Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures. 

  • Provides excellent customer service to computer users. 

  • May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures. 

  • Maintains and secures inventory of all hardware and software. 

  • Supervision Given and Received: Is competent in most phases of end user computing applications to work on own. Typically works under the general direction of the team lead and/or supervision of Manager. 

  • Problem Solving and Decision Making: Analyzes problems and takes corrective action. 

  • Customer Service Skills: Demonstrates professional behavior with all customers at all times. Develops a clear understanding of the customer's needs seeking information through clarifying questions. Maintains clear communications with customers regarding expectations and time frames. Follows up with customers after a problem has been resolved to inform them of any action taken. Sensitive to customer's frustration and responds professionally. 

 

Requirements:

  • Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications. 
    Education 

  • High School Diploma or General Education Development (GED) required. 
    License, Certification, Registration

  • Knowledge of mobile devices. 

  • Current and recent Windows and, Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills. 

  • Some technical consulting experience preferred. 

  • Bachelor's degree in computer science or IS Or four (4) years of experience in a directly related field preferred. 

  • Microsoft Certifications or training and/or A+ preferred.

 

ID# 1287020

 

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

  • 2-Step TB Skin Test within the past 9 months

  • Proof of vaccinations

  • 10- Panel Drug Screen completed upon offer of employment

  • Motor Vehicle Check

  • Physical Exam

 

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

 

Why work with Staffing Solutions of Hawaii:

  • We are a local, award winning, and growing privately owned agency in business for 25 years

  • Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

  • We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

  • We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.