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Patient Services Registration Clerk

Wailuku, HI

Order: 1310092

Job Title: Patient Services Registration Clerk – Senior

Industry: Healthcare

Duration: Temporary, ASAP – 12/15/2021

Hours: Variable shifts. All shifts are staggered. Day shift start times could be 7:00AM or 11:30AM start. Evening is typically 3:00PM - 11:30PM. On occasion, staff may need to stay to cover part of the overnight shift if short.

Location: Wailuku, HI

Parking: Parking Provided

Pay Rate: $15.63 – $20.84/hour


This organization is one of the nation’s largest not-for-profit health plans. They have been in business for over 70 years, and focus on providing high-quality, affordable healthcare services across the country. This company has received the “Best Places to Work” and “Top CEOs” awards for 3 years and has been recognized for being An Employer of Choice, Excellence in Care, and Innovative Leaders.



  • Acts as first point of contact for members/patients and assists members/patients through registration process under minimal direct supervision.

  • Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.

  • Makes members/patients and their needs a primary focus of one’s actions; develops and sustains productive member/patient relationships.

  • Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.

  • Builds rapport and cooperative relationship with members/patients.

  • Considers how actions or plans will affect members/patients; responds quickly to meet member/patient needs and resolve problems.

  • Greets and determines patient needs.

  • Requests identification to properly register patient for services.

  • Uses available resources to determine patient account status.

  • Selects or creates the appropriate account type at time of registration for the following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers’ compensation insurance, fee for service, or services for non-members.

  • Identifies, interprets, captures and/or collects patient’s financial liability at point of service.

  • Provides documentation of transaction to the patient.

  • When appropriate, provides information and has expert knowledge of company and its health plan portfolio, services and business cycle i.e. explain specific member benefits, identify clinic locations and services offered, and clarify company processes.

  • Ability to recognize and to follow appropriate procedures for medical and non-medical emergencies.

  • Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience.

  • Demonstrates critical thinking and problem solving during challenging patient interactions and situations.

  • Meets and/or exceeds regional and departmental performance standards.

  • May be responsible for ordering and maintaining monies for petty cash and change orders.

  • Other related duties as assigned.



  • At least 1 year of work experience involving public contact, clerical, reception.

  • At least 1 year of work experience involving cash handling or cash balance or reconciliation to include one year of work experience using multiple business software applications simultaneously.

  • High school graduation or equivalent.

  • Must demonstrate strong customer service orientation, problem solving and verbal communication ability.

  • Must enjoy constant public contact.

  • Basic math proficiency.

  • Ability to prioritize and multitask.

  • Typing 25 WPM 10-key proficiency.

  • Medical/ hospital experience preferred.

  • Medical billing or coding experience preferred.

  • Medical terminology preferred.

  • Medical office environment includes working in proximity to sick members with possible direct contact with potentially sick members.

  • May work in fluctuating temperatures.

  • High traffic area with constant interruptions.

  • Restricted space confined by computer and related equipment with limited movement.

  • Required to remain in assigned area and adhere to scheduled breaks and lunch.

  • May be required to stand or sit for extended periods of time.

  • Video monitored with panic button linked to security services.

  • Some occupational lifting, up to 30 lbs.


ID# 1310092


All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

  • TB Test

  • Proof of vaccinations

  • 10-Panel Drug Screen completed upon offer of employment

  • Health Screen


Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH


Why work with Staffing Solutions of Hawaii:

  • We are a local, award winning, and growing privately owned agency in business for 25 years

  • Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

  • We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

  • We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!


We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.