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IT Help Desk Technician

Honolulu, HI

Order: 1603087

Job Title: IT Help Desk Technician

Industry: Food Service

Duration: Direct Hire

Hours: Monday – Friday, 8:00am – 5:00pm

Location: Honolulu, HI

Parking: Not Provided

Pay Rate: $40,000/yr, Negotiable, based on experience


This well-established local company, pride themselves in being the ‘Distributor of Choice’ and recipients of “Innovative Business Performer of the Year Award”. Upon hire they offer medical, dental, life insurance, and 401k –matching, and overtime opportunities.


Position Summary:

Responsible for troubleshooting all end user computer equipment and technology used by staff (PC, laptops, printers, copiers, AV equipment, desktop software applications, etc.). Opens trouble tickets in Help Desk ticketing system. Diagnoses problem and takes necessary steps to remedy the problem or routes ticket to higher level of support. Assist Network Administrator that is working remotely with any on-site work.



  • Responds to telephone calls and e-mail messages from end users seeking technical support with hardware, software, networking and other computer related issues.

  • Opens trouble tickets in Help Desk ticketing system. Diagnoses problem and takes necessary steps to remedy the problem or routes ticket to higher level of support. Tracks and monitors open tickets until ticket resolution.

  • Installs new software releases and system upgrades, resolves software related problems and performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity.

  • Performs routine maintenance of computer equipment and peripherals to ensure proper operation. Checks for error messages to detect faulty output or machine stoppage.

  • Monitors office computer network performance, maintains security, and troubleshoots network problems. Supports server systems and supporting software.

  • Provides VPN, remote access support and troubleshooting.

  • Provides printer/copier, Mobile Devices, and Video Conferencing equipment support.

  • Troubleshoots network connectivity issues.

  • Performs similar and related duties as assigned by supervisor.

  • Provide afterhours support on a rotational basis; including weeknights and weekends.


Equipment Used:

Frequent use of various types of equipment and technology: Personal computer, Windows 10, Server 2012/2016/2019, Microsoft SQL, Cisco IOS, Microsoft Office, McAfee, HP Scanning technologies, Xerox printers, VPN technologies, cable installs, PowerSell, PowerNet, Insight, TrackMax, RoadNet, Unitrends, Digital Lumen Gonled, VMware, Motorola, Vocollect, Android, Apple




  • Bachelor’s Degree in Computer Science, Engineering, or related field and/or certified IT Technician (MCSA,CCNA, A+, Network+ Certifications).

  • Preferred 2 years relevant work experience. Experience supporting MS Applications and Windows Operating System

  • Extensive working knowledge with the following:

    • PC hardware support.

    • Application support.

    • Microsoft Products (Windows 10, Office Suite)



ID# 1603087


All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

  • Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).



Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH


Why work with Staffing Solutions of Hawaii:

  • We are a local, award winning, and growing privately owned agency in business for 25 years

  • Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

  • We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

  • We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!


We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.