Instructor, Guest Services

Job Title: Guest Services Instructor

Industry: Airline

Duration: Temporary, exp end date 5/15/2023

Hours: Full-time, 40 hours/week, based on business needs

*may have to work nights, weekends, and holidays if needed*

Location: Honolulu, HI

Parking: Not Provided

Pay Rate: $22.00 – $25.00/hour

This organization is one of the largest and long-serving airlines in Hawaii. They are seeking professional, passionate, and aloha-spirited individuals to join their team!

Position Summary:

The Guest Services Instructor will handle supporting the Amadeus/Altea transition as a member of the AO T&D implementation team and will be primarily responsible for the instructional delivery of the Amadeus/Altea courseware. Responsibilities include the development and support of Guest Services related curricula as it pertains to the transition and overall support for the AO end users. Instructors will also supply support to the operations as SMEs during the cutover.

Description:

• Serve as classroom and/or field trainer/instructor to provide initial qualification and skills training in Amadeus/Altea DC-CM

• Lead the Guest Services team as the SME for all check in functionalities during the initial cutover period to Altea airport check in system

• Conduct delivery of all training materials. Conduct quality control activities to assure the accuracy and adequacy of each training product including in-process/final review, editing for compliance with all applicable regulations and standards, validation and change verification

• Ensure efficient and effective training delivery and field support during cutover

• Provide technical and operational expertise for training device hardware and software testing and utilization. Interface with hardware, software, and human systems integration engineering personnel to support product improvement

• Partner closely with subject matter experts to enhance and develop training curricula and resources, to ensure that training curricula is relevant.to new operating system

• Learn and fully understand the new Altea DC-CM system to support the operations and training during transition

• Responsible for ensuring all training delivery is conducted to Hawaiian Airlines standards and expectations

• Perform other duties as assigned by Manager

Minimum Requirements:

• High school diploma or equivalent education

• 2 years of airline experience in Guest/Customer Service; including Check-In/Reservation system experience

• Excellent written and oral communications skills

• Proficient in Microsoft Office; specifically, Word, PowerPoint, and Excel

• Aptitude to self-manage and operate with a high level of professionalism and integrity under minimal direct supervision

• Must be customer focused and a team player

• Detail-oriented and organized, with focused attention to accuracy and a commitment to the highest level of quality

• Desire for change and a committed to help people grow in their knowledge

• Passion for excellence with the highest level of integrity

• Able to travel to the Neighbor Islands

• Able to work and/or conduct classes on weekends, evenings and/or holidays, as needed

Preferred Requirements:

• Bachelor’s degree

• Experience in Sabre and or Amadeus/Altea operating system

• Experience with HA Airport Operations Processes, including Policies and Procedures

• Familiar with Reservations/Call center Processes, including Policies and Procedures

• Experience with working in an Airport Operations environment

• Public speaking or instructional delivery experience

ID#

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

• Drug Test

• 7-year employment verification

• Education verification

• Financial Credit Check

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.