General Clerical/Phone

Job Title: General Clerical/Phone

Industry: Healthcare

Duration: Temporary, Anticipated end date 1/31/2023, with possible extension

Hours: Monday – Friday, 7:45AM – 4:30PM, 45-minute lunch

Location: Honolulu, HI

Parking: Not Provided

Pay Rate: $13.00 -- $16.00/hour

This organization is headquartered on Oahu, and houses locations in Honolulu, Pearl City, Kapolei, and on outer islands (Maui, Big Island –Kona, Hilo, and Kauai). They pride themselves in being the most experienced health plan in the state, covering more than half of Hawaii’s population. They provide a family-knit work culture, are open to training and permanent employees have access to features such as lanai, indoor gym, and credit union.

Position Summary:

This position will assist the Medicare Sales team and Call Center with administrative tasks such as workshop and hotline (urgent issue resolution) phone calls and emails, tracking of events and sales activity, event preparation, simple data entry and reporting, sales packet collation and other administrative tasks as needed.

Description:

• Marketing document preparation and review: Supports the AMS Senior Plans/Medicare Sales and Call Center sales teams by assisting with the preparation, review and quality assurance reviews of written materials needed for HMSA Medicare Advantage member materials. (EGWP, Senior Connection, D-SNP & MAPD materials) used by our sales teams. Under the supervision of experienced staff, verifies materials, matrices, brochures and tables in materials for accuracy.

• Issue documentation: Assists with timely responses to broker hotline (urgent issue resolution) calls and e-mail inquiries, answering questions and documenting follow up in Salesforce. Providing critical support to the Broker Agency and their staff as well as all sales staff for DSNP eligibility verification. Communicates directly with broker agent management staff on a daily basis. Assists Senior Plans Analyst with broker on boarding, training, licensing and terminations.

• Workshop operations: Supports Medicare Sales staff with the organization’s Medicare Advantage Sales Workshops. Assists with logistical tasks, such as set-up, signage, stocking workshop inventory, clean up, updates to attendance documents, tracking logs and attendee surveys.

• Workshop follow up and reporting: Staffs and tracks the Workshop Booking telephone line and online registration emails, interacts directly with the public to confirm them into sales related workshops, and makes the outbound reminder calls to these prospects. Generate an AEP summary of workshop activity, attendance, measurement and enrollments.

• Workflow document editing: Assists with edits to existing policies and procedures manuals, documenting workflows related to existing lines of business.

• Enrollment follow up and tracking: Supports Call Center staff by generating member facing letters requesting additional enrollment related information as well as generates plan denial letters, updating information and documenting in Salesforce.

• Physical inventory: Maintains and organizes inventory of sales collateral, promotional items, documenting utilization, initiating reorders, tracking retail value for CMS purposes.

• Complete other duties as assigned.

Requirements:

• Typing Score of 45+ WPM required.

• Experience in MS Word, Excel, and Outlook required.

• Experience in data entry and phone servicing preferred.

• Proficient with PC and Microsoft Office.

• Effective verbal and written communication skills.

• Ability to multi-task and work with minimal supervision.

• Ability to learn new tasks quickly and retain information.

• Must be self-directed and work well under tight deadlines.

• Demonstrate initiative and handle tasks without constant supervision.

• Able to lift and transport up to 15 lbs.

ID# 1608844

All offers are contingent upon the successful completion of lifetime background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.