Guest Services Assistant

Job Title: Guest Services Assistant

Industry: Non-Profit

Duration: Temp-to-Hire, ASAP – 3 months w/ possible extension

Hours: Full-time, Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts as scheduled: a) 6:00am through 2:30pm and/or b) 2:00pm through 10:30pm and/or c) 10:00pm through 6:30am

Location: Honolulu, HI

Parking: Provided

Pay Rate: $15.00/hour

This private non-profit organization assist the homeless community by creating and offering tailored solutions for those in crisis, and nurture homeless people toward greater self-direction and responsibility. This non-profit partners in government, business and community organizations, to deliver a spectrum of services with urgency, embrace innovation, and advocate for system changes through community education and outreach.

Position Summary:

Facilitate a warm and welcoming environment of Ho’okipa (Hospitality) for all guests and visitors of the organization at designated service locations. Provide exceptional guest service and ensure the welfare, health and safety of all guests.

Description:

• Professionally interact with, support internal policies and carry out daily site-specific and organizational procedures that create a culture of hospitality, trust and respect.

• Welcome visitors, accept donations, issue receipts to donors and store items in the proper manner.

• Work collaboratively with respective program staff and outside partners to ensure the consistent delivery of services to guests.

• Observe guest behavior as needed to recognize behavioral changes in an effort to maintain a safe and respectful environment; accurately document information regarding guests into SAMi especially IR’s (Incident Reports) including documenting when emergency situations arise with Police, Fire or EMS is contacted.

• Keep an accurate account of all events occurring during shift in the Daily Operations Log and ensure vital information is passed on during shift changes.

• Defuse verbal and/or physical altercations in a non-violent manner using Crisis Prevention Intervention techniques (CPI); ensure safe environment.

• Facilitate emergency procedures including but not limited to situations involving fires, evacuations, use of 911 emergency services, First Aid, CPR, drills and codes etc.

• Assist and ensure that Shelter/Site premises are clean and the environment is free from safety/health hazards; ensure that organizational property/equipment is handled with care and used as directed, report potential hazards, defects or dangerous situations to Guest Services Supervisor or Maintenance Dept. for repair schedules or immediate action.

• Conduct periodic perimeter checks to ensure the safety of Shelter guests and/or around neighboring businesses/homes.

• Answer phones at designated sites and/or perform reception duties as necessary.

• Performs other duties and accepts responsibilities as assigned.

Requirements:

• High School diploma or GED equivalent

• One year of direct/customer service related experience working with disenfranchised or medically fragile population

• Basic computer skills; able to navigate Google email, Microsoft applications and databases

• Knowledge of Homelessness and the issues associated with it; mental health and substance abuse issues

• Good interpersonal, verbal and written communication skills with an emphasis on conflict resolution

• Excellent people and customer service skills

• Possess personal qualities of integrity, patience and commitment to mission

• Flexible and able to multitask; can work within an ambiguous, fast-paced environment

• Must pass CPS System Central Registry Check

• Must pass Drug Test

• Current TB Clearance

• At least one to one and a half years customer service experience or experience with Homeless or disenfranchised individuals preferred

• Food service experience in commercial kitchens with Food Service Certification/USDA training preferred

• Valid Driver’s License and clean traffic abstract required

• CPI certified or able to pass at IHS; CPR and First Aid certified or able to certify in-house

• Physically capable of communicating with, caring for and facilitating activities for guests of all ages and varying comprehension levels

ID# 1613650

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.