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Call Center/Data Entry Representative

Kapolei, HI

Order: 1614003
Temp

Job Title: Call Center / Data Entry Representative

Industry: Healthcare

Duration: Temporary, exp end date 12/30/2022, with a possible extension

Hours: Monday – Friday, 7:30AM – 4:30PM *overtime as needed

Location: Honolulu, HI or Kapolei, HI

Parking: Not Provided

Pay Rate: $13.00/hour – $16.00/hour

 

This organization is headquartered on Oahu, and houses locations in Honolulu, Pearl City, Kapolei, and on outer islands (Maui, Big Island –Kona, Hilo, and Kauai). They pride themselves in being the most experienced health plan in the state, covering more than half of Hawaii’s population. They provide a family-knit work culture, are open to training and permanent employees have access to features such as lanai, indoor gym, and credit union.

 

Description:

  • Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc.), resolve issues and identify trends.

  • Assist members with inquiries regarding medical benefits for health plan.

  • Check claims history to avoid any denials of claims currently in process.

  • Focus will be primarily on a few designated lines of business with more complex inquiries.

 

Requirements:

  • Excellent listening, analytical and problem-solving skills.

  • Ability to handle difficult and stressful situations effectively.

  • Strong relationship building, critical thinking and problem solving skills.

  • Strong verbal and written communication skills.

  • Prior experience is highly preferred:

    • Working in a call center

    • Working in a medical/clinical setting

  • Available to work overtime on weekdays and Saturdays as needed.

  • Phone servicing and Data Entry skills required.

  • Typing speed of 45+ WPM required.

  • Experience in MS Outlook required.

  • Experience in MS Word and Excel preferred.

 

 

ID# 1614003

 

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

  • Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

 

 

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

 

Why work with Staffing Solutions of Hawaii:

  • We are a local, award winning, and growing privately owned agency in business for 25 years

  • Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

  • We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

  • We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.