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Administrative Assistant

Honolulu, HI

Order: 1626968
TempToFT

Job Title: Administrative Assistant

Industry: Healthcare

Duration: Temporary, ASAP – 5 months w/ possible extension

Hours: Full-time, Normal business hours *working hours may change based on business needs*

Location: Honolulu, HI

Parking: Not Provided

Pay Rate: $17.00/hour

 

Join our ohana! This is a local, non-profit health plan with offices on Oahu, Big Island, Maui and Kauai. With nearly 200 employees and 2,200 physicians, specialists and providers, this company’s aloha spirit and family-knit culture will allow you to feel “at home” right at work.

 

Position Summary:

The Administrative Assistant will be essential in the relief of non-clinical tasks that must be carried out accurately and timely according to set policy and procedures in support of all Health Services departments in the organization. This position is key to the success of internal and external staff members in providing excellent customer service to our members and providers. Tasks will require use of critical thinking to assist the department Supervisor and/or Manager with administrative needs for special reports and other projects using clear and understandable written and verbal communication skills. The Administrative Assistant is required to complete assigned duties as this will impact the department outcomes for Health Services.

 

Description:

  • Assist and provide telephonic support as needed from:

o Physicians and office staff

o Other Service Providers

o Member Inquiries (Quest & Medicare)

o Arrange follow up for resolution as needed in a timely manner

o Other duties as assigned per departmental or organizational needs

  • Assist with Daily Monitoring/Resolving/Closing out pended G8 activities for activities received from other departments

  • Assist with Daily Monitoring/Printing of Administrative Assistant Print Queue

  • Assist and provide written support by filling out internal forms as needed (ex. transportation requests)

  • Work with our computer system for care and utilization management (Altruista)

  • Work with our computer system for claims and enrollment (QNXT)

  • Creation and review of new authorizations, extensions, and continuation of existing services

  • Fax and/or mail provider/member denial notification letters as directed by the nurse and create denial packets for filing

  • Track and process any inpatient admission on a daily basis and update the appropriate auth owner as needed.

  • Monitor and process incoming faxes for various Health Services departments and if needed request for additional notes by using the Medical Information Request Form (MIRF)

  • Sort incoming member reimbursement requests and distribute to the appropriate department if needed

  • Assist UM/MM Nurses with filing high catastrophic cases to the outlier second insurer by working collaboratively with the Financial Analyst

  • Front desk coverage may be assigned for the relief of full-time receptionist, responsibilities may include, but not limited to:

o Daily Mail Prep/Certified/Courier/UPS/Fed Ex

o Monitor Postage/Replenish as needed

o Monitor Supplies/Reorder

o Mail distribution

o Monitor/Respond timely to multiple interdepartmental emails/tasks

o Sort/distribute incoming faxes for multiple departments

o Monitoring/Resending Failed Faxes – electronically

o Greeting/Signing-in Visitors w/ follow up as needed

  • Other administrative assistant tasks as assigned

  • Ability to organize, prioritize, communicate and manage workload effectively and efficiently

  • Assist with preparation, tracking and maintenance of reports necessary to carry out the functions of the department.

  • Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment

  • Assist with identification and reporting of possible Fraud, Waste, and Abuse cases

  • Perform other duties and responsibilities, as assigned.

  • Responsible to maintain the organization’s confidential information in accordance with Organizational policies, and state and federal laws, rules and regulations regarding confidentiality. Employees have access to the organization’s data based on the data classification assigned to this job title.

 

Requirements:

  • High School Diploma or Equivalent

  • 1-3 years of experience as an Administrative Assistant, Office Coordinator, or Customer Service Specialist

  • Equivalent combination of education, experience and course work or demonstrated knowledge of medical terminology, ICD-10-CM, CPT and HCPCS codes.

  • Strong oral, written, and interpersonal communication skills in English, including telephone etiquette

  • Requires operation of general office equipment to include; PC, fax/copy machine and ACD Mitel Phones

  • Intermediate skills using Microsoft Office; Word, Excel, Outlook and PowerPoint

  • Achieves results while building trust by communicating in an effective way

  • Ability to work remotely

  • Ability to multi-task and adapt to a fast-paced environment with focus on attention to detail and quality customer service

  • Flexibility and ability to analyze and problem solve using critical thinking to make sound decisions that contribute to the overall team, departmental and organizational goals

  • Previous experience working in the Medical or Health Plan environment preferred

  • Word Processing skills of 45-60 wpm with a high degree of accuracy with 10 Key experience preferred

 

ID# 1626968

 

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

  • Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

 

 

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

 

Why work with Staffing Solutions of Hawaii:

  • We are a local, award winning, and growing privately owned agency in business for 25 years

  • Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

  • We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

  • We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.