Customer Service/Admin Coordinator

Job Title: Customer Service/Admin

Industry: Healthcare

Duration: Temporary, ASAP through 1/1/2024 with a possible extension

Hours: Part-time (at least 20 hours per week) Shift times will fall within Monday – Friday, 8:00AM – 5:00PM

Location: Remote/Work from Home (Must have phone, internet, and space to work, following Remote Guidelines; Laptop and other equipment will be provided. Homebase: Kapolei, HI

Parking: Parking not provided

Pay Rate: $13.00 – $16.00/hour

This organization is headquartered on Oahu, and houses locations in Honolulu, Pearl City, Kapolei, and on outer islands (Maui, Big Island –Kona, Hilo, and Kauai). They pride themselves in being the most experienced health plan in the state, covering more than half of Hawaii’s population. They provide a family-knit work culture, are open to training and permanent employees have access to features such as lanai, indoor gym, and credit union.

Description:

• Support all IHMS Model of Care programs with various administrative tasks and projects

• Manage inbound calls for member inquiries and referrals

• Conduct welcome calls to Quest Integration SHCN and DSNP members

• Conduct outreach calls for Stars program initiatives

• Complete other duties as assigned

Requirements:

• Skilled and experienced in phone servicing required.

• Skilled and experience in MS Office (Word, Excel Outlook) required.

• Skilled and experienced in Data Entry required.

• Typing speed 35+ wpm required.

• Effective verbal and written communication skills.

• Sufficiently cross-trained to provide administrative support to all members of the team as required.

• Team Player – the willingness to give anything a try to help the team.

• Effectively work with all-levels of management and other colleagues; demonstrated initiative, mature judgement, and customer-service orientation.

• Effectively communicate with members, colleagues, physicians, and plan representatives.

• Actively listen to members to determine needs and direct them to the appropriate destination.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to solve practical problems and deal with a variety of variables while re-directing to appropriate resources.

• Ability to multi-task and work with minimal supervision.

• Ability to learn new tasks quickly and retain information.

ID# 1632732

All offers are contingent upon the successful completion of lifetime background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.