Personal Banker

Job Title: Personal Banker

Industry: Banking

Duration: Direct Hire

Hours: Monday – Friday, 8:00AM – 5:00PM

Location: Pearl City, HI

Pay Rate: $21.20 – $31.83/hour, Based on Experience

This Bank offers consumer and commercial banking, mortgage lending and loans for residential construction, commercial real estate financing, and insurance products and services on the West Coast and Hawaii.

Position Summary:

This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The Personal Banker provides exceptional service by taking ownership of the customer experience from introducing the customer to the bank through profiling, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of bank products and services. This position builds a profile of each customer and maintains frequent personal, phone or email contact in an effort to grow and deepen customer relationships.

Description:

Customer Development

• Effectively interview and profile customers in order to recommend appropriate banking products and services.

• Proactively offers ideas and solutions to help customers recognize possibilities and strategies that will help them build and strengthen their financial position.

• Proactively identify and retain “at risk” customers.

• Strategically utilize advertising leads, MCIF lists, personal contacts, referrals from the Bank and branch customer base to build a book of business through deposit generation.

• Effectively partner with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.

• Open and close all consumer and businesses products.

• Process complex transactions including: changing account ownership, living trusts, guardianship accounts, and estate assignments.

• Originate consumer loans, act as a customer advocate to ensure prompt processing of consumer loans.

• Complete new customer profiles each week and update current customer profiles weekly.

• Make referrals to the Branch and District Managers or to business partners in other business lines within the company as assigned.

• In conjunction with the Manager, makes business development calls each month as assigned.

• May conduct offsite presentations such as Financial Literacy Seminars and Bank at Work presentations to build branch consumer and business customer base

• May lead branch and district sales campaigns.

• May have other Business Development activities assigned as needed

Service

• Set an example for the CSR staff in the area of customer service and customer advocacy.

• Perform teller duties as required.

• Actively listen to customers, and maintain a friendly, positive, professional attitude. Resolve difficult situations with creativity, tact and diplomacy.

• Support branch lobby management

• Conduct care calls with existing consumer and business clients to ensure customer satisfaction.

Other Job Responsibilities

• Maintain a complete understanding of products, services and the Bank’s business-customer acquisition strategy.

• Monitors personal weekly/monthly sales efforts, ensuring sales targets and results are achieved.

• May partner with leadership to mentor and coach CSR staff to enhance their sales skills.

• Participates in branch events/sponsorships and is involved with groups and organizations within the community.

• Other duties as assigned.

Qualifications:

• High school diploma or equivalent. Bachelor’s degree in business related field preferred.

• 3 years of experience in customer service, sales or banking required. Sales experience in the banking or financial industry preferred.

• Local travel required. Valid driver's license, vehicle, and liability insurance are required.

• Demonstrated sales experience with proven results including diverse customer profiles and complex needs

• Ability to identify client needs, present banking solutions and bank products. Recognize closing opportunities and retain and grow customer relationships. Ability to initiate customer contact through letters, email, telephone or personal contact.

• Exceptional customer service skills.

• Ability to encourage open communication by listening attentively and actively. Excellent business writing skills.

• Ability to exercise independent judgment. Ability to work quickly and accurately, to analyze information and make decisions.

• Excellent multi-tasking skills. Ability to prioritize and perform a variety of concurrent tasks with minimal direction.

• Able to operate a Personal Computer and view information on a monitor.

• Must be able to sit for many hours each day.

• Must be able to communicate via telephone and possess dexterity to include filing document, reaching and bending.

• May be required to stand for extended periods of time.

• Ability to lift or carry up to 10 pounds

• Ability to speak and understand English and express ideas and have difficult conversation in person and over the telephone

• Ability to listen and comprehend speech.

• Ability to problem solve, make decisions, interpret data and information, read, write and organize information in an orderly manner.

• Willing and able to travel occasionally as needed.

• Ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.

This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.

ID# 1643819

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.