Video Surveillance Agent

Job Title: Video Surveillance Operator – Call Center

Industry: Security Protection

Duration: 1040

Hours: Monday-Friday 2:00PM-10:30PM

Location: Honolulu, HI

Parking: Not Provided

Pay Rate: $17/hour Based on Experience

Bill Rate: $27

Description:

Founded in 1962, this company maintains deep ties to its local community and operates with over 150 employees. Headquartered in Honolulu, we are the largest security solutions provider in the state. With operations on Oahu, Kauai, Maui and the Big Island, we protect nearly 33,000 residential and commercial customers. We pride ourselves on being one of the few security solutions companies to be locally operated in the state of Hawaii, and the only one to operate our own local 24/7 monitoring center, certified by both the Department of Defense and Underwriter’s Laboratories (UL).

Job Duties:

• Ability to review and discern appropriate actions based on video footage

• Ability to watch multiple videos/monitors simultaneously

• Handle and bring to resolution, inquiries from customers and police regarding dispatch.

• Answer and follow-up on video alarm signals

• Record all necessary information on accounts pertaining to calls and or/alarms received.

• Acknowledge, review, load alarm videos and images via our automation system

• Initiate outbound calls to customers, police agencies and emergency contacts.

• Provide basic support to all customers.

• Respond to questions from customers regarding alarms and procedures

• Maintain acceptable Customer Service Evaluations.

• All other miscellaneous responsibilities and other duties as assigned.

Requirements:

• Customer Service experience required.

• Ability to follow directives and specific procedures.

• Ability to troubleshoot and find solutions and resolutions.

• Ability to work flexible days and hours, including weekends, holidays and nightshift

• High school diploma or equivalent required.

• Good communication skills required.

• Basic data entry and retrieval skills required.

• Final applicant will need to have the ability to pass a pre-employment screening process.

ID# 1655480

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.