Sales Operations Coordinator

Job Title: Sales Operations Coordinator

Industry: Healthcare

Duration: Temp-to-Hire, 6 months w/ a possible extension

Hours: Full-time, Monday – Thursday 8:00AM – 5:00PM, Friday 8:00AM – 4:00PM

Location: Honolulu, HI

Parking: Subsidized Parking Available ($80/month)

Pay Rate: $16.83 – $24.04/ hour, Based on experience

This organization is local health insurer that has been serving the health and wellness needs for Hawaii for over 30 years. They are one of the largest health insurers in the state and continue to provide exceptional benefits, one-on-one personalized services, flexibility and choices for Hawaii’s businesses. They also offer great benefits, growth and advancement within their company!

Position Summary:

Provides support to our Sales Department to increase throughput, velocity, and our overall conversion rate by owning the end-to-end process from lead generation to proposal generation. Manages the sales pipeline using our customer relationship management (CRM) system and collaborates with internal departments to ensure a positive prospect and client experience.

Description:

• Assists the Director of Sales Operations with pipeline management including lead assignment, requests for quotes (RFQ), throughput, and proposal generation.

• Processes inbound RFQs through our broker channel and ensures Salesforce is up-to-date with submission status, competitive intelligence, and prospect details.

• Serves as a liaison for Underwriting to brokers and Account Executives to resolve questions and ensure receipt of the correct documentation needed to evaluate risk and set premium levels.

• Assists brokers and Account Executives with onboarding clients including final paperwork, client meetings and setup, AHP coordination, Continuity of Care forms, and onsite orientations as needed.

• Oversees Salesforce database management to ensure we have updated and accurate information pertaining to opportunities. Serves as main point of contact for Account Executives regarding CRM questions and updates.

• Assists Account Executives and brokers with communication regarding pre-close questions and tasks between internal departments such as Underwriting, Billing, Account Management, Quality Management and

• Communications.

• Provides a weekly update to the Chief Revenue Officer and Director of Sales Operations on the current state of the pipeline, action items, and “stucks” to ensure pipeline quality control.

• Manages sales rotor leads that come in through the Sales ACD line or Online Web form.

• Assists with day-to-day AHP-related tasks alongside the Channel Manager and Director of Sales Operations.

• Serves as an administrative backup to the Channel Manager and Director of Sales Operations.

• Must comply with Company and Departmental policies and procedures.

• Performs other duties as assigned.

• Must be present in the office to perform the job functions, except for external meetings and events.

Requirements:

• Bachelor’s degree in a technical or business-related field; two years of experience in sales operations, health insurance or a related area; or an equivalent combination of education and experience is required.

• Valid driver’s license, personal vehicle and no-fault auto insurance are required. Proof of license and insurance renewal must be submitted to HR prior to each expiration.

• Excellent customer service, interpersonal, organizational, analytical, time management, and verbal and written communications skills required.

• Strong attention to detail, able to work well with others, and consistently meet deadlines required.

• Prioritize, multi-task, and work in a fast-paced environment required.

• Intermediate-level proficiency in Microsoft Word and Excel required.

• Add, subtract, multiply, and divide amounts including percentages and decimals required.

• Experience working with Salesforce software preferred.

• Intermediate-level proficiency in Microsoft Outlook and PowerPoint preferred.

• Business-to-business sales experience preferred.

• Proven track record of consistently exceeding sales and KPI goals preferred.

• Reporting and database management skills preferred.

Physical Demands:

• Able to remain in a stationary position and work on a computer for up to eight hours per workday.

• Able to converse on the telephone for up to eight hours per workday.

• Able to use standard office equipment such as computers, phones, copiers, and filing cabinets.

• Able to drive a vehicle.

ID# 1655909

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.