Account Manager

Job Title: Account Manager

Industry: Healthcare

Duration: Temp-to-Hire, 6 months w/ a possible extension

Hours: Full-time, Monday – Friday, 8AM – 5PM *may require an adjusted work schedule, overtime, and non-business or weekend hours.

Location: Honolulu, HI

Parking: Subsidized Parking Available

Pay Rate: Up to $19.23/hour (40k yearly), based on experience

This organization is local health insurer that has been serving the health and wellness needs for Hawaii for over 30 years. They are one of the largest health insurers in the state and continue to provide exceptional benefits, one-on-one personalized services, flexibility and choices for Hawaii’s businesses. They also offer great benefits, growth and advancement within their company!

Position Summary:

Responsible for overall client and broker experience and retention. Strives to meet or exceed key department performance goals.

Description:

• Responsible for the proactive retention of high-priority and other groups.

• Goal-driven to meet or exceed departmental Key Performance Indicators (KPIs).

• Maintains Salesforce Client Pipeline to manage Client interactions, track progress of strategic campaigns, and provide market intelligence to the team.

• Assists employers and brokers with resolution of issues by phone, e-mail and/or face-to-face meetings regarding benefits, eligibility, claims, billing, renewals, negotiations, and plan options and changes (new locations, etc.).

• Establishes and maintains positive relationships with employers, brokers, and Account Executives.

• Provides outstanding customer service while managing accounts with the ability to de-escalate situations and knowing when to escalate situations.

• Coordinates and conducts oral presentations for new and current clients, including open enrollment meetings and orientations, and preparing collateral materials.

• Performs proactive customer service phone calls and site visits dependent on clients’ needs.

• Proactively promotes products and services, solicits referrals, and refers clients for upselling opportunities.

• Coordinates the implementation and rollout of new products and services including supplemental benefits and membership in our discount programs as appropriate.

• Distributes renewals to brokers and discusses renewal strategies with brokers and clients.

• Coordinates renewal negotiations with the Underwriting Department.

• Obtains client email addresses and other contact information for communications.

• Works with other departments to identify streamlining opportunities.

• Along with the Wellness Department, meets with clients to review wellness recommendations; assists with implementation of screenings, health fairs, onsite vaccinations, and measuring outcomes; and identifies interventions for improving health outcomes.

• Presents renewal utilization and other reports to qualified employer groups, with or without the sales agent, to promote education and wellness and migration into wellness programs.

• Assists with providing online solutions to qualified clients.

• Records, monitors, and timely resolves client issues and complaints.

• Forwards and follows up on past-due premium notices with the client or broker.

• Prepares Policy Input Forms for rate and other changes outside of renewal and other reasons.

• Prepares Exception Requests for clients.

• Answers the Account Management (AM) ACD phone line.

• Together with the AM Team, helps to manage the Account Management email inbox.

• Logs and routes Exception Requests. Upon receipt of decisions, logs and notifies appropriate parties.

• Updates the Group Termination Log.

• Arranges conference calls as requested.

• Upon receipt of returned mail, research new addresses, updates logs, and notifies appropriate persons.

• Follows up with brokers and Account Executives regarding renewals and submits reports to Accounting.

• Maintains Quality Management and Accreditation folders as needed.

• Coordinates business card orders.

• Assists with company functions and internal events.

• Must comply with Company and Departmental policies and procedures.

• Performs other duties as assigned.

• Must be present in the office to perform the job functions, except for external meetings and events. If authorized, may perform certain duties from home.

• Responsibilities may require an adjusted work schedule, overtime, and non-business or

• weekend hours.

• Job may be modified at any time.

Requirements:

• High school diploma or GED is required. College degree in business administration; three years of healthcare or insurance industry experience; or equivalent combination is preferred.

• Valid driver’s license, personal vehicle, and no-fault auto insurance are required. Proof of license and insurance renewals must be submitted to Human Resources prior to each expiration.

• Health/life producer license is preferred.

• Excellent customer service, sales-oriented, organizational, interpersonal, time management, and verbal and written communication skills required.

• Detail-oriented and able to consistently meet deadlines required.

• Ability to read and comprehend reference materials related to health insurance and write detailed correspondence required.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, Senior Management and other employees of the Company required.

• Solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form required.

• Ability to work independently and in a team environment required.

• Intermediate-level proficiency in Microsoft Word and Excel required.

• Ability to add, subtract, multiply, divide, and calculate figures and amounts required.

Physical Demands:

• Able to remain in a stationary position and work on a computer for up to eight hours per workday.

• Able to converse on the telephone for up to eight hours per workday.

• Frequently moving paper and hard copy files.

• Able to use standard office equipment such as computers, phones, photocopiers, and fax machines.

• Able to drive a vehicle.

ID# 1656639

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.