New Group Coordinator

Job Title: New Group Coordinator

Industry: Healthcare

Duration: Temp-to-Hire, 6 months w/ a possible extension

Hours: Full-time, Monday – Thursday, 7:30AM – 4:30PM, Friday 8:00AM – 4:00PM (1 hr lunch)

Location: Honolulu, HI

Parking: Not Provided

Pay Rate: $16.00 - $17.00/hr, based on experience

This organization is local health insurer that has been serving the health and wellness needs for Hawaii for over 30 years. They are one of the largest health insurers in the state and continue to provide exceptional benefits, one-on-one personalized services, flexibility and choices for Hawaii’s businesses. They also offer great benefits, growth and advancement within their company!

Position Summary:

Provides excellent client service to external brokers, internal account executives, clients, and other departments; performs administrative duties related to new group quotes; answers incoming phone calls and emails and responds to inquiries promptly; assists with the distribution, preparation and coordination of quotes; and follows up with brokers and clients regarding information and requests.

Description:

Client Service

• Answers incoming phone calls and emails promptly.

• Effectively responds to verbal and written inquiries related to new group quotes.

Administrative

• Receives and reviews census forms and other enrollment information.

• Logs and tracks preliminary and final quotes.

• Coordinates new group enrollments

  • Reviews applications for completeness.

  • Coordinates with brokers, account executives, and health plan administrators on missing information.

  • Distributes final rates.

  • Follows up on contingent information.

  • Sends plan document information to new groups.

  • Processes exception requests for new groups if requesting at initial enrollment.

  • Completes Policy Input Forms related to new group enrollments.

  • Logs and follows up on inquiries.

Other

• Cross-trains on Underwriting Coordinator job duties.

• Must comply with Company and Departmental policies and procedures.

• Performs other duties as assigned.

• Must be present in the office to perform the job functions, except for external meetings and events. If authorized,

• may perform certain duties from home.

• Job may be modified at any time.

Requirements:

• High school diploma or GED is required. College degree; two years of experience in customer service, business, administration, or a related area; or an equivalent combination of education and experience is preferred.

• Excellent customer service, sales-oriented, organizational, interpersonal, problem-solving, time

management, and verbal and written communication skills required.

• Detail-oriented, flexible, adaptable, and able to consistently meet deadlines required.

• Read and comprehend references materials related to health insurance and write detailed correspondence required.

• Effectively present information in one-on-one and small group situations to customers, clients, Senior Management and other employees of the Company required.

• Solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form required.

• Work independently and in a team environment required.

• Intermediate-level proficiency in Microsoft Word and Excel required.

• Add, subtract, multiply, divide, and calculate amounts including decimals and percentages required.

Physical Demands:

• Able to remain in a stationary position and work on a computer for up to eight hours per workday.

• Able to converse on the telephone for up to four hours per workday.

• Frequently moving paper and hard copy files.

• Able to use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax

• machines.

ID# 1656934

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.