Non-Profit, Information & Referral Specialist

Job Title: Non-Profit, Information & Referral Specialist

Industry: Non-Profit

Duration: Temporary, 6 months

Hours: Friday –Tuesday OR Saturday –Wednesday; 7:00AM-4:00PM OR 1:00PM-10PM.

Location: Remote/ Possible Transition to Hybrid; Honolulu, HI

Parking: N/A - Remote

Pay Rate: $15.00/hour

This organization focuses on helping our community become stronger and more resilient through their partnership with nonprofit agencies. They take a bold new approach to tackling tough challenges facing the community, address problems at the root and support solutions that will have a lasting, sustainable change.

Description:

• Answer incoming calls and provides information and referrals to the appropriate providers.

• Completes data entry of caller log screens which record clients’ requests, referrals made and unmet services requested.

• Administers quality assurance checks by performing client follow-up, with a sample of callers, to ensure clients receive appropriate services that are effective. Offer additional assistance, if necessary.

• Deliver feedback to the Program Manager and/or VP of Community Impact, which can include recommendation for addition or deletion of services identified in the referral process.

• Supports a positive team environment through active participation in team-related activities.

• Occasionally assists with campaign functions.

• Performs data entry on updates and new resources.

• Occasionally assists with bulk mailings, telephone outreach for program projects.

• Performs other duties as assigned.

Requirements:

• Graduation from high school or GED.

• Billingual Language skillset preferred

• 1 year of working experience in customer service, or with telephones and/or computers

• Previous working experience in nonprofit helpful but not required.

• Previous working experience in a team environment desired.

• Must have good communication/interpersonal skills

• Comfortable interacting with stakeholders at all levels of an organization.

• Must be able to work weekends, holidays, day shift, night shift, and overtime

ID# 1577014

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions.  Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disabilities.