Customer Service Representative

Job Title: Customer Support Representative

Industry: Insurance

Duration: TTH

Hours: Monday – Friday; 7:30AM-5PM

Location: Honolulu, HI

Parking: Provided

Pay Rate: $16.97-$21.21/Hour

Bill Rate: $29.48-$36.85

This company is a locally owned and operated Hawaii corporation formed in the late 2000 with a vision to provide exceptional Third-Party Administration services to Multi-Employer Employee Benefit Plan Trust Funds, Unions, and Corporate Employee Benefit Plans.  This company has a network of providers to ensure clients have a variety of choices to receive quality medical service. Our provider directory includes 10+ hospitals and 3,300+ physicians and licensed practitioners. This company’s staff is committed to maximizing service and value by continuously refining internal and external business processes, by leveraging technology and by doing whatever it takes to meet and exceed client needs.

Description:

The Customer Support Representative’s role is to assist plan participants, beneficiaries and providers in understanding and utilizing the benefits available through the plans administered by PSWA. Answer telephones, greets and routes walk-in guests, responds to inquiries regarding available types of benefits, eligibility and enrollment. Performs general clerical duties to support the daily business activities of the locations.

Requirements:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Minimum two (2) years of customer service experience is required.

• BA Degree or equivalent experience.

• Taft Hartley experience and/or experience processing medical claims, pension applications, and/or benefit eligibility and enrollment is preferred.

• BA Degree or equivalent experience.

• Customer Service Call center experience.

• Ability to manage challenging service situations positively and professionally.

• Ability to type a minimum of 45 words per minute.

• Able to express verbally clearly and effectively and in writing; proper use of grammar, punctuation, vocabulary, and correct spelling is required.

• Fluent bilingual English, Ilocano and Tagalog is helpful.

• Able to read, analyze, comprehend, and disseminate information from computer systems and legal documents.

• Ability to function calmly in a fast-paced environment handling multiple priorities simultaneously with high level of detail orientation.

• Able to deal with situations of a dynamic nature; to be able to modify plans, actions, and decisions considering changing situations and circumstances.

• Able to demonstrate an understanding, and the regular use, of a time management process; to work in an organized way; to work efficiently and effectively.

• Ability to lift, push and pull up to 10 pounds.

• Able to use a desktop computer, to be able to operate menu driven window software and to be proficient in the use of Windows programs, including but not limited to Word, Excel, Outlook, and PowerPoint.

• Other work-related duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

****Background and Work reference checks required****

Education and/or Experience:

Minimum of four years’ experience as a Customer Support Representative.

Language Skills:

Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, memos, letters, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.

Mathematical Skills:

Ability to add and subtract, multiply and divide with 10's and 100's.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

n/a

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Dress Code: Business Casual

ID# 1659393

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.