Customer Service Representative

Job Title: Customer Service Representative

Industry: Home Furnishings

Duration: TTH 520

Hours: Monday-Friday (Normal Business Hours)

Location: Honolulu, HI

Parking: Not Provided (ample street parking available)

Pay Rate: $17

Bill Rate: $28.76

Description:

As a locally owned, family-owned business for over 100 years, this company the leader in high-end furnishings with their selection, inventory, and name brand galleries. Their knowledgeable and trained design consultants are here to help their customers on their journey from ideas and inspiration to a brand-new room or home.

Founded in 1909, as a small general merchandise store on North King Street in downtown Honolulu, this company has grown with the times. Now, three generations later, the family enterprise has grown to become Hawaii’s leading furniture retailer. Today, the fourth generation of family members have joined the company to bring a fresh perspective to meet the changing times.

Over the course of a century and now into the millennium, there are now a family of stores that continues to reinvent itself so that consumers have the most unique selection and best values in home furnishings. Though much has changed over 115 years, what remains is our tradition of service to our customers and our deep connection with the local community.

Job Description:

Responsible for providing excellent support and service to customers. Ensures we wow every customer in every interaction. Provides a fantastic customer experience that leaves a lasting impression, encouraging customers to keep coming back to us for all of their home furnishing needs.

Responsibilities:

1. Provides an exceptional experience during every customer interaction and creates lifelong raving fans of our family of brands.

2. Creates and maintains a warm, friendly and personalized customer experience with a service focused attitude.

3. Provides excellent customer support through responding to phone calls, emails, etc. in a professional and timely manner.

4. Assists customers with their questions about various topics including but not limited to delivery questions, returns, exchanges, etc.

5. Helps customers resolve delivery and product issues. Evaluates if repair, discount, replacement or refund is necessary. Assists customers to ensure a positive experience.

6. Follows through on service orders, generates exchanges, arranges for pick up or orders parts to complete service orders.

7. Assists customers with determining warranty claim coverage or provides alternative options to ensure customer satisfaction.

8. Perform other related duties as assigned.

Requirements:

1. High school diploma or equivalent.

2. Excellent verbal and written communication skills.

3. Experience in customer service, sales, or other related fields.

4. Excellent organizational skills, attention to detail, and able to handle deadline pressures.

5. Ability to learn and work with various office software and systems.

6. Experience with using a point of sale system and data entry.

7. Flexible and adaptable to changes in processes and procedures.

8. Ability to use good judgment in making decisions which have significant impact on the Company’s credibility, operations, and services.

9. Ability to organize and prioritize tasks and responsibilities.

10. Ability to work in a team environment.

11. Sitting and/or standing for sustained periods of time. Moving throughout the office and retail space occasionally.

12. Must be able to lift and/or exert up to 10 pounds of force at times. The responsibilities outlined in this document are not meant to be exhaustive and may change as determined by the business needs of the company.

Working Conditions

1. Air-conditioned office.

2. Weekly deadlines.

3. Fast-paced, high-energy environment.

4. Weekdays, weekends, holiday schedule may be required.

ID# 1680720

All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:

• Must show proof of being fully vaccinated against COVID-19 unless a reasonable accommodation is approved. If partially vaccinated, or approved for a vaccine exemption, employees must comply by submitting weekly negative test results from an approved COVID-19 test (PCR or NAAT).

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH

Why work with Staffing Solutions of Hawaii:

• We are a local, award winning, and growing privately owned agency in business for 25 years

• Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

• We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

• We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.