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Call Center Representative

Honolulu, HI

Order: 265756
Temp

Job Title: Call Center Representative

Industry: Healthcare

Duration: Temporary, ASAP – July 1, 2019, with possible extensions

Hours: Monday – Friday; 7:30AM – 4:15PM + overtime as needed

Location: Honolulu, HI

Parking: Not Provided

Pay Rate: $11.00/hour - $15.00/hour, BOE

 

 

Note: Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions.

 

Description:

  • Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc.), regarding medical benefits for health plan.

  • Check claims history to avoid any denials of claims currently in process.

  • Focus will be primarily on a few designated lines of business with more complex inquiries.

 

Requirements:

  • Prior experience in a Call Center environment

  • Prior experience in customer service in non-retail roles (i.e. banking, collections, claims, etc.)

  • Ability to handle difficult and stressful situations effectively

  • Excellent listening, analytical and problem-solving skills

  • Experience with MS Word, MS Outlook, Data Entry, and Phone servicing

  • Cannot be soft spoken

  • Sensitivity to language accents

  • Types 45 WPM

  • Preferred: Medical industry background, all center experience, MS Word/Excel experience, and Typing/Data Entry experience

  

Training Schedule:

  1. Provider Eligibility – we have one day book/system training.

  2. Next day is monitoring a current representative.

  3. Third day temp will begin taking calls while an experienced representative sits with them.

The coaching representative continues to sit with them until they / we feel confident they can go solo. Even then we have a team lead / supervisor plug in occasionally plug in to monitor. They always have experienced representatives near them to ask questions if needed.

 

 

ID # 265756

 

All offers are contingent upon the successful completion of a lifetime background and reference checks. 

 

Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions.

 

Staffing Solutions of Hawaii:

Staffing Solutions of Hawaii is a local, award winning, and growing privately owned agency in Oahu. For more than 20 years, our personal approach to building our relationships with renowned companies ensures our employees enjoy competitive pay, stimulating careers and assignments, and excellent growth opportunities, with the chance for it to turn into full-time employment!

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.